霍布斯歡朋飯店及套房

Awful Service! Never staying at this location again. On Friday when we arrived. The temperature was 42 degrees and it was drizzling. When we stepped into our room the heater was not working. It was left on and it blew all this cold air. We contacted the front desk and the girl there tried to do the best she could. She reached out to maintenance, he never answered. The manager couldn’t do anything either. So the front desk gave us 2 comforters. The next day once again we spoke to the front desk and maintenance finally came by and he said it’s working. We left for the day and when we came back to the room the heater was still not working. The lack of effort and concern to make this right was disappointing. They just didn’t care. The only one person who cared my family was cold was the front desk, she even said I just wish the manager would go buy an electric heater to put the room.

We paid for a king room and got 2 queen bed, receptionist didn’t explain anything, we had to ask why the extra charge that was a deposit.

We walk in to check in and there’s no sign of anyone at the front to greet you. They have a sign on front desk to call a number and they will be shortly with you to get you checked in !! Lady that finally comes in was very rude asked for my credit card and ID , I hand them to her and she says do you have another card we don’t talked this card ! I tell her that’s a well known bank ! She said well we don’t take them , then goes on to say but I will this time ! My question is if you don’t take them why would you do it this time !!! The room had a musty smell , you could hear everything at night the air conditioning was very noisy . No coffee at breakfast time .

TERRIBLE NO POOL NO SAUNA AND NOW ******* AND HOTEL HAVE CHARGED THE ENTIRE STAY, WHEN I CHECKED OUT AFTER TWO DAYS!! DIRTY, STUNK OF WORK BOOTS, MEN CAT CALLING WOMEN, JUST A TERRIBLE PLACE! DONT WASTE YOUR MONEY!

We usually are able to get into rooms 45min. to hr earlier this is the first hotel not having rooms ready, they need to hire more cleaning staff

The lady that checked us in was rude. Also their "game room" consists of one game console one TV and one controller which was being used most of the time by the staffs family.