曼特拉桑迪貝伊路一號公寓飯店 - 霍巴特的評論

住宿方回覆: Hello,Thank you for sharing your feedback following your recent stay at Mantra One Sandy Bay Road Hobart.I’m delighted to hear that you found the apartment well equipped for a family trip and that the in-room facilities provided convenience and comfort throughout your stay.Thank you also for bringing the parking matter to our attention. I apologise that the need to pre-book a car space was not clearly communicated at the time of your reservation. We understand how important this is for our guests, and we will be reviewing how we present this information to ensure it is clearer—particularly encouraging guests to arrange parking directly with the hotel prior to arrival.We truly appreciate your feedback and hope to welcome you back again for an even smoother experience.Kind Regards,William NgGeneral Manager

住宿方回覆: Hello,Thank you for taking the time to share your wonderful feedback following your recent stay at Mantra One Sandy Bay Road Hobart.We are delighted to hear you enjoyed our convenient location, spacious rooms, comfortable beds, and the helpful service provided by our reception team. It is also great to know the additional cooking equipment options and in-room laundry facilities added positively to your stay experience.Please accept our sincere apologies regarding the Wi-Fi outage experienced during your stay. We completely understand how important reliable internet access is, particularly when travelling. Unfortunately, the issue was caused by a broader service interruption beyond the hotel’s direct control, and we were reliant on our internet service provider to resolve the matter. While we are pleased the issue was rectified the following day, we do appreciate your patience and understanding during this time.Thank you again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back again on your next visit to Hobart.Warm Regards,William NgGeneral Manager