皇后大飯店(Empress Hotel Ho Chi Minh City)

Room cleaning was not done properly. Dishonesty about deposit. They mention am amour but charge a higher one. Clearly left unhappy. When wanting to extend an extra night they told me it was same price than online which clearly was not.

good hotel

Very good location, hygiene is good too. Front desk is professional. I think I would go there again. Money for value choice.

Staff are friendly and helpful

Staff is great but the owner/manager is very rude. Start screaming at the staff in front of the customers at the lobby! This is not a hotel environment you wanna stay!

Was small room but no conerns otherwise was great location and very affordable

Stayed there for 3 nights. Front desk staff communicated in English so easy check in and out. Had what looked like a newly renovated room. Room was compact but surprisingly refined for a 3 star hotel. Bathroom fittings were top notch, all expected towels in a 5 star. Bedding was high thread count and most importantly for me it was clean, no smells. Aircon was nice and cold but made some noise on the 1st night. Reported it and it was fixed next day. No meals as I found out there was no staff since the pandemic. Easy enough to find food outside anyway being in town. A few doors up the road is also a convenience store (like 7-eleven) so easy to get some snacks. Good value and easy enough to get to/from the airport - especially with the heavy traffic of Ho Chi Minh City.