住宿方回覆: Dear Ms. Melody,Thank you for your feedback, we are sorry to hear about your experience and that our staff didn’t meet the level of service we strive for.We will clarify and work with our staff strictly, we always try our best to make sure our service standard remains in good level.We apologize again for any inconvenience this caused you.Please know that we will be addressing this review with the team so they can learn from it and do better in the future.Thank you for bringing this to our attention!Regards,Ngọc Kim (Ms.)- Receptionist