住宿方回覆: Dear Valued Guest, Thank you so much for sharing your thoughtful and detailed feedback. We're delighted to hear that you enjoyed the clean and modern facilities as well as our convenient location. We also appreciate your kind words on cleanliness and the polite service. Your compliments mean a lot to our team, and we hope to welcome you back for another memorable stay soon. With kind regards,Rachel TangLoyalty Manager
Jiugege
尊貴經典雙床
入住於 2025 年 7 月
商務出差
34 則評論
10/10
超棒
發布於 2025 年 10 月 6 日
萬豪連鎖,品質很穩定。有點點年長了,裝修舊了點,但比喜來登會好一點點。行十分鐘到日本街。
住宿方回覆: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you appreciate the consistent quality of the Marriott brand and found our location convenient, especially with easy access to Japan Street.We also appreciate your comments regarding the condition of the property. While some areas may show signs of age, please rest assured that we are continuously working on improvements to enhance our guests' experience.We hope to have the pleasure of welcoming you back in the near future.Sincerely, Rachel TangLoyalty Manager
住宿方回覆: Dear Valued Guest, Thank you for your wonderful review! We’re thrilled to hear that you found our Le Meridien brand trustworthy and that you enjoyed the clean rooms, complete facilities, excellent environment, and attentive service. It’s great to know our quick check-in and warm hospitality made your stay pleasant. We appreciate your recommendation and look forward to welcoming you back soon - whether for business, family trips, or romantic getaways.Kind regards, Rachel TangLoyalty Manager
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your review. We're delighted to know that you appreciated our prime location by the Saigon River and the convenient access to major attractions. We’re also glad that our hotel met your expectations as a standard five-star property at this price point. We truly value your feedback and hope to welcome you again in the future, whether for business or leisure.Kind regards, Rachel TangLoyalty Manager
住宿方回覆: Dear Valued Guest, Thank you for your feedback. We’re glad you liked the large room. We’re sorry the window doesn’t provide good ventilation and will look into this issue.Kind regards,Rachel TangLoyalty Manager
Shengdongtianya
俱樂部經典雙床房
入住於 2025 年 8 月
家庭出遊
2 則評論
10/10
超棒
發布於 2025 年 10 月 7 日
第一天提前到達,溝通了一些前台小姐姐Jolie 很快幫我們安排出房間入住,讓我們得以洗漱休息一下就去旅行,節省了很大時間,而且是微笑服務,讓人很舒服。
特別感謝早餐廳遇見Phu哥,會一點中文,熱情做了餐飲介紹,給我留下了很深刻的印象~由艾美酒店開啟了我們愉快的越南之旅。
On the first day, we arrived earlier than scheduled. After communicating with Jolie at the front desk, she promptly arranged a room for us to check in. This allowed us to freshen up and rest briefly before starting our tour, saving us a significant amount of time. What stood out was her smiling service, which made us feel truly comfortable.
A special thanks to Brother Phu, whom we met at the breakfast restaurant. He speaks a little Chinese and enthusiastically introduced the food and beverage options to us, leaving a deep impression. Our delightful journey in Vietnam began at Le Méridien Hotel.
住宿方回覆: Dear Valued Guest,Thank you so much for taking the time to share your kind words with us. We’re delighted to hear that your journey in Vietnam started off on such a positive note at Le Meridien!It’s wonderful to know that Ms. Jolie and Mr. Phu at the front desk were able to accommodate your early arrival and help you get settled comfortably. We’re especially glad her warm, welcoming service made a lasting impression.We truly hope the rest of your trip was just as enjoyable and look forward to welcoming you back again in the future.Kind regards,Rachel TangLoyalty Manager
住宿方回覆: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the issues you encountered during your first night, and we sincerely apologize for the inconvenience. We’re glad our team was able to assist with a room change and that the rest of your stay was more comfortable. Your comments are very valuable to us as we continue to improve our facilities and service quality. We hope to have another opportunity to welcome you back for a much better experience.Kind regards,Rachel TangLoyalty Manager
住宿方回覆: Dear Guest,Thank you for your kind feedback.We’re glad you had an enjoyable stay at Le Meridien Saigon. Looking forward to welcoming you again soon.Kind regards,Rachel TangLoyalty Manager
Cheungc525
俱樂部經典河景特大床
入住於 2025 年 4 月
商務出差
16 則評論
9.5/10
極佳
發布於 2025 年 5 月 23 日
酒店乾淨,但有點舊,oom service 食物真的不錯。但房間欠缺USB 插。 整體還可以。
住宿方回覆: Dear Cheungc525, Thank you for your review! We're glad you enjoyed the cleanliness, room service, and food. We appreciate your comments about the USB sockets and will take this feedback for future improvements.Looking forward to having you back soon. Kind regards,Rachel TangLoyalty Manager
住宿方回覆: Dear Valued Guest, Thank you for sharing your experience. We appreciate that you found the location convenient for your overnight stay. We apologize that the room faced a construction site and caused discomfort. We also regret that the upgraded “river view” room did not meet your expectations. Your comments are valuable and will help us improve our room descriptions and guest experience. We hope to have the chance to serve you better in the future.Kind regards,Rachel TangLoyalty Manager