胡志明市鄰近Charles & Keith的飯店

14年的四月17到21,我們入住這裏,酒店的服務員很靈活,我們的到時候是十點半,早早就登記,我們住的是豪華房,很大,早餐不差,但是希望廚師能夠每两天換一下菜單,第二天的晚上我們到西貢河玩,我丟了我的三星手機(剛買三個月)但是幸運的是他們沒有拿走我的錢包,否則,我要補很多的證件和報告,因為有身份證,現金和三張的銀行卡在裏面,我回到酒店,請求幫助,前台的服務員帶我到警察局,錄口供,在警察局,沒有一個警察會說英語,幸運的是湯米先生跟我一起,幫我翻譯,因為已經是晚上七點了,警察局下班了,我們第二天早上來交報告,因為需要局長的簽字,和蓋章,因為是第三天了,我預定了頭頓市的旅行,沒有辦法,湯米先生幫我,真的非常感謝他,一定還會再來的。

有點像日本的酒店，小而全，基本滿足需求，房間衞生可以，設施略顯舊，吧枱茶葉咖啡瓶裝水很温馨，衞生間牙刷等檔次低與酒店其他設施不匹配，值得稱讚的是免費早餐，分別設有中（越）西餐廳區，就餐空間寬敞，氛圍優雅，食品豐富，雞蛋牛奶麪包香腸果汁酸奶水果基本西餐品種都有，中餐也很豐富，有牛肉河粉，春捲，米粥，瘦肉粥，還有若干炒菜、煎蛋，最愛的是越南特有的法棒、咖啡，每天必選，咖啡又找到了久違的日本酒店早餐咖啡的感覺，也是意式咖啡機，但做出的拿鐵特別醇香，比星爸爸的好喝很多，可能是越南豆子的原因吧。當時也是奔着早餐選擇的，看來沒錯，比較滿意，酒店的早餐，為西貢5日自由行加分不少。

早餐很好，水果多！ 位置距離步行街入口大約一百米。裝修比較新，風格類似漢庭，但是空調和馬桶是舊的。 酒店寄存行李一般不能過夜，溝通後答應我可以行李放到第二天。

我們和家人在A&Em Art Hotel度過了非常複雜的體驗。雖然酒店本身很乾淨,房間很好,很大(我們有豪華),位置也很棒,但酒店也有它的缺點 - 工作人員是其中最大的。在我們三晚的住宿期間,我們遇到了幾個工作人員,幾乎所有的工作人員似乎都很冷漠,如果不是對我們直接粗魯。不是全部,而是大多數。我們有一個男接待員和一個鐘男孩,非常友好和細心。另一個抱怨是早餐。如何可能當一個地方供應早餐直到上午10點,他們在早上9點耗盡食物!?我們沒有喝到任何河粉湯,甚至咖啡都用完了。工作人員絕對什麼也沒做,只是說就是這樣。進來的大羣不是解釋,他們應該知道他們的客人。另一個解釋是街對面的酒店的客人。這也不會飛,因爲它是同一集團的一部分(A&Em Corner Hotel)。我通常不在乎酒店早餐,但這次我們和我的妻子和1y11m 的女兒一起旅行,沒有早餐真的讓我們的生活變得更加困難。優點 - 乾淨的酒店 - 房間不錯,乾淨,每天有免費水瓶 - 位置優越 缺點 - 早餐,可能應該在早上6點去接待任何 - 工作人員及其態度(不包括一個行李員,一個接待員和清潔工)

Would not recommend to anyone. Why? PFB the instances:- Cons 1) We were in transit from 12 AM the previous night and we reached the hotel around 9 AM. We were jetlagged, tired, sleepy and head was heavy. We requested the receptionist (a male) to please give us the room based on an early check in price. The response was shocking! We were told the category of room we have booked will not be available till 2 PM so you can wait in the lobby. Else, pay early check price for the room (that they were never giving until 2 PM) and also, play half price for another category of room (they were offering a suite). Imagine having to pay A+B just to get the room to sleep off. No consideration for the tired travellers. We paid early check in price for the room we never got and also, paid half price for a lower room category and slept till 1:30 PM. After we woke up, we moved to Our room. 2) No room service whatsover. If you wish to eat, eat during the buffet breakfast or Sky Garden on the top floor. When we enquired, if hunger strikes at say 12 noon or 9 PM - receptionist told us - You can go out and eat! 3) No iron available. Forcefully, we had to give the clothes for dry cleaning. And guess what? Ironing AFTER dry cleaning came at an extra cost. I mean how does that add up???? Also, they had almost lost my husband's t-shirt. They took them 3 hours to find it after the 48 hours delay. Yes, you heard it right - 48 hrs and 24 hours TAT for dry cleaning. 4) No tourist guidance whatsover. When we asked where do we go how do we go? We were handed a pamphlet. When looking for more options Alagon (just on the other street of this hotel) advised us to use Grab for travel. Which was a lifesaver. 5) When we asked for currency to be exchanged (Dollars to Dong) - The receptionist emptied his own pockets to give us the money and said he did not enough. How is that legal?? He did not give us the rate or even opened the hotel's money drawer. It was like he was transacting with us. Not the hotel! 6) The hotel is dull and gloomy. We requested for an upgrade or even a different room to get better sleep. We were given a road facing room which was full of traffic whole day and night. The receptionist (this time a female) said you can book online, with us expensive and we will see if we can give you. It is based on my manager. It was like pushing off business. 'I am not interested in giving you a room' vibes. Pros- 1) It is centrally located. So you can walk up to Starbucks or convenience stores. 2) Zen at the restaurant is a lovely lady who will take care of you. She wears a bow scarf and shirt pant. She was the only one who was welcoming. The days when my husband did not go down for breakfast, she would enquire about him and ask if I needed eggs prepared beforehand in case, he was on his way down. 3) Housekeeping staff is nice and helpful. 4) The room is clean with well equipped washroom. We had booked this room for 2 legs as we were doing Hoi-An inbetween for 3 days. After the

比較老的酒店，房間面積跟現代標準比不算大，裝修風格還在過去的那些年代，不過保養還不錯，中規中矩的五星國際水平。就是前台入住辦的特別慢。位置非常方便，走路就到那個統一宮，可惜出差時間緊沒細看。。便利店和商場都跟大堂連通，吃喝買東西都很不錯。

訂這個酒店一定要注意⚠️，確定了不改不退的，個人不推薦這個酒店，因為隔音特別差，過道特別窄，對面房間離得很近，房間裏面也特別小，進去就是一張床，沒有大的活動空間，訂了三晚一天都沒睡好，而且也不換床單被罩，酒店因為新開的還是有點味，廁所的燈也壞了，怪嚇人的，好處就是去哪都方便。

位置方便，服務週到，有機會還是會再訪！！因為看到不少台灣人評價自助早餐好吃而預訂，實際吃真的不錯，基本的西餐薯餅，還有台灣人熟悉的熱雞湯！當地的乳酪、豆泥等，覺得最棒的是現煎客製歐姆蛋或荷包蛋，每天早上出來到電梯口就有親切的清潔人員道早安並提供礦泉水(找1F服務台要水都要等房間打掃時才會給)，1F也有當地司機，附近也有超市，是很棒的地理位置

Unfortunately I read the reviews on Booking.com and didn’t check my trusted trip advisor like I usually do, We have been traveling since the beginning of January through, Thailand, Cambodia and now Vietnam and it’s not our first trip to these countries, it is however the first time styles, standards and service have been extremely disappointing. We arrived at this hotel around 15:55 with a check in time of 14:00. I had already informed them of our time of arrival and they had replied confirming it. On arrival Reception staff stated room wasn’t ready because of late checkout, I asked them for another room to which they completely ignored me so I asked for the manager. I told her I wasn’t happy paying for someone else’s late checkout and to arrange another room regardless of whether it was an upgrade of just a basic room as I had looked on booking.com and there were plenty of room, she said we will clean it as quickly as we can, 30 minutes later and 3 cleaning staff seen leaving the room it was ready. Totally unacceptable. Positives- Excellent cleaning staff and porters. Comfortable bed Television with English channels Good quiet air-con Safety deposit box a good size and actually screwed down which is quite a novelty in Asia. Very well located for the main sites in Saigon. Negatives- Rude an inexperienced management and reception staff. Steep steps leading in to the hotel One lift for the whole 12 floors which was full on numerous occasions, if that goes out of service it’s a long walk down. Room very tired especially in the bathroom. It actually felt like you were sleeping in an office with the style of the wardrobes. Very inventive photos, the pool is nothing more than a plunge pool with 4 sun loungers but in online publicity photos it looks massive. The sky bar happy hour was far from it, buy 2 get 1 free, we only paid for 4 half pints at a cost of £15.60 and the 2 free after a barrel change were undrinkable (I even changed the barrel for the 2 guys working as they didn’t know how to). No table service until you went up to the bar and ordered your drinks. Breakfast was cold and tasteless, you had to ask the staff for tea/coffee, at no time were we offered these or any form of eggs, the whole area was nothing more than a shambles run by very inexperienced staff. I must say they tried their best and the lack of service and standards is completely down to bad management. I didn’t use any of the other services they offered so I can’t comment on those. Being retired Publicans and restaurant owners we go through the hotel channel first to try and rectify any bad feedback and when it falls on deaf ears then to comment on here is truly justifiable.

酒店非常棒，服務態度非常貼心。不會越南語沒少麻煩酒店前台特別是TRAU小姐姐。 酒店的view也非常贊，樓下河邊還跑了個步