海勒姆貝斯特韋斯特套房飯店

There was a “sour” smell in my room. Several other family members stayed in other rooms on other floors and some of those rooms had same odd smell. They were undergoing renovations so maybe it was due to that?

The bed felt like it was 50yrs old with every spring poking in my back. My wife recently had surgery and there was no way she could sleep on that mattress. Looking at the actual mattress and there was a big brown stain on it. We refuse to sleep on whatever that stain was and requested another room. They sent us down the hall to a newly renovated room that had just been painted. The door was painted shut and I literally had to hit it with my shoulder to get in. The paint fumes were too strong to stay in this room, so we didn't stay

Convenient location, staff answered any questions and requests politely, good to see updates to decor walls repainted and colors modernized, bed was a bit dated and lumpy but had areas to sleep comfortably. Would stay again when in area!

There was NO daily breakfast provided at all. Coffee and a package of instant oatmeal doesn’t make the grade! Also I returned to the room after 10 p.m. on more than one occasion and no one was at the front desk, no security, anyone could have followed me in and to my room!! Unacceptable!!

OK No one manning breakfast!! No hot food 1/2 hr prior to breakfast ending time!! Food on carpet near chair. Bed very comfortable!! Accessible room needs higher toilet. Lots of bars in tub, but no slip resistant mat. We’ve stayed here many times but it seems to be slipping!!

The property was very clean. The rooms were up to date and the staff was very courteous.