博登豪斯飯店

酒店非常好，位置優越。服務非常友好和專業。房間很乾淨，設施齊全。飯店門前就有停車位。自助早餐很豐盛，服務人員，特別是那位女士，非常友善、健談。非常推薦這家酒店。

在您成功翻越山口之後，一流的美食邀請您在這裡稍事休息。飯店設有良好的停車位，無論您是在享有山景的戶外露臺上，還是在舒適的客廳裡，博登豪斯 (Bodenhaus) 擁有 300 年曆史的城牆都會讓您感覺非常溫馨和舒適。工作人員非常細心和友好。絕對值得推薦

博登豪斯飯店 (Hotel Bodenhaus) 是我們在施普呂根 (Splügen) 週邊健行的起點。飯店本身位於施普呂根 (Splügen) 的中心位置，擁有大型停車場。酒店本身是一座較古老的建築，但房間配備了現代家具。我覺得不好的一點是只有一個枕頭，而且浴室/淋浴間有點陳舊，不太方便使用。自助早餐還不錯，儘管我錯過了不同雞蛋的選擇。工作人員本身非常友好。以瑞士標準來說價格合理。

This was my worst experience in a Hotel in my life. I arrived late at night and checked into my room with the man at the desk. The next morning I noticed brown stains on the toilet seat. I notified the front desk and the two ladies that were working there offered to change my room. At this point, I had all my bags in the room and wasn’t sure what surprises the next room would bring, so I just asked them to clean it. I was never given an apology for the issue. I came back to the hotel that evening after driving the alps all day and noticed that the stains were still there. I again went to the front desk and the man that had originally checked me in was there. I mentioned the issue to him and he asked if I wanted to change my room. I mentioned that I asked for it to be cleaned and that’s all I want. The room was made up, so why is it still dirty? He started becoming quite irritated and started raising his voice as well as walking away from me when I was talking to him. I showed him the dirty toilet seat and he started asking me why I hadn’t immediately reported it when I checked in. First of all, who even says something like that? I told him, I wasn’t wearing my glasses and I checked in late as well as having reported it first thing in the morning. And why was it not cleaned after the room was made up? He had no answer except drilling me on why I didn’t originally report it the day of check-in. My guess is he was blaming me. He ended up cleaning it, but not without getting very rude. At one point saying (in German): “I could say something right now but I won’t since you’ll complain about me as well”. Unbelievable! This caused an argument where he just stormed off and then some Karen that didn’t even work there started to attack me in the lobby. Dropping her jacket to the floor like she wanted to physically attack me. She was yelling at me to leave the hotel, until she realized I had a room key. All of this was so bizarre and unbelievable, I was just amazed and at a loss for words. I was the only person that wasn’t white in the entire hotel (workers and guests). As much as I don’t think it has to do with that, I feel like I should mention it. The man at the front desk has no reason to be working in the service industry. The fact that the toilet was not clean when I checked in, or even after the room was made is a failure on the hotel. The fact that they allowed someone that wasn’t even a guest in the hotel to yell at me in the lobby is beyond me. I believe she was just a friend of the staff. Oh yeah, her real name was Mara, I believe. I’ll be leaving this review on a few sites. Unbelievable experience. Never again.