The front desk staff provided the worst service I have ever experienced, exhibiting an unprofessional and rude attitude. Upon entering my room, we were shocked to find it infested with numerous spiders. The shower gel bottle was completely empty when we were given the room. It then took the housekeeping staff over 40 minutes to bring a replacement after we called to request.
Remember book the pool in advance, however the pool area is not very clean.
This hotel is poorly managed and is failing to maintain basic standards of customer service and cleanliness.
翻譯
訪客用戶
標準兩張雙人床房(攜 程自營)
入住於 2024 年 8 月
家庭出遊
1 則評論
2.5/5
發布於 2024 年 8 月 13 日
Poor front desk customer service.
The room is not available for the designated check in time. The front desk lady is very impolite, without any smile and told us that we need to wait for over an hour or 5 hours for the check in as the room is first come first service basis even we paid already.
We waited for an no air lobby, asking for room every 5 minutes and waited over hours for the room without any “ sorry or “ thank you”.
翻譯
Martin
標準兩張雙人床房(攜 程自營)
入住於 2024 年 8 月
夫妻/情侶出遊
1 則評論
4.2/5
很好
發布於 2024 年 8 月 10 日
Excellent location if visiting the Triumph Motorcycle visitor centre. Good value. The breakfact is worth having. It is a conference hotel and very specious. The pool and Gym are good. Plenty of car parking.
翻譯
SkyeDinner
標準兩張雙人床房(攜 程自營)
入住於 2024 年 2 月
家庭出遊
10 則評論
1.7/5
發布於 2024 年 2 月 13 日
Definitely would go again if and only if it is free of charge! Couldn’t order room service as you couldn’t give a phone call to do so! Down to the its restaurant to have dinner but had been waiting for over an hour (the restaurant manager offered complement drinks as apology!). What a big hotel with several hundred of rooms but have a small swimming pool and jacuzzi so you could only enjoy less than an hour per day (which hasn’t been mentioned when you booked it!). Poor WiFi connection in guest room. Weekend staff seemed to be part time who wouldn’t care what you want! We stayed 3 days 2 nights and only 1 gentleman staff on Monday morning provided excellent service to each guest!
翻譯
訪客用戶
高級兩張雙人床房
入住於 2024 年 5 月
家庭出遊
1 則評論
5.0/5
超棒
發布於 2024 年 5 月 13 日
Lovely clean hotel
Polite friendly staff
Comfortable bed
Would recommend
And stay again 😁
翻譯
訪客用戶
標準兩張雙人床房(攜 程自營)
入住於 2024 年 4 月
與好友旅遊
4 則評論
5.0/5
超棒
發布於 2024 年 6 月 8 日
Lovely hotel, perfect for a family getaway. The breakfast buffet is great, we will surely go back.
翻譯
訪客用戶
高級兩張雙人床房
入住於 2023 年 12 月
與好友旅遊
2 則評論
5.0/5
超棒
發布於 2023 年 12 月 29 日
Very clean good breakfast. Staff pleasant
翻譯
Marnie
標準兩張雙人床房(攜 程自營)
入住於 2023 年 6 月
夫妻/情侶出遊
9 則評論
5.0/5
超棒
發布於 2023 年 7 月 17 日
Great hotel easy to find and has great spa facilities I will be back.