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Resorts are always great

The staff is super friendly and take care of you every step of the way: check-in, while your relaxing, while you eating and moving from the pool to the beach. Or even if you are going off the property!!

The Omni is a nice property overall and everyone working at the restaurants/bars was kind and provided good service. However, front desk service and guest care is poor. We stayed for 5 nights and experienced a water leak in our room on the second day. We were moved to the same type of room which had AC that didn't work. We were patient with these issues and with having to pack and unpack and even asked about extending our stay. The front desk staff offered nothing in response to these poor experiences, and refused to accommodate us for additional nights at the same rate. When we were asked open checkout - twice - about our experience, we expressed that we were disappointed that there was nothing offered to make up for the disruptive stay.

Such a perfect family friendly resort! We went for MDW and there were so many fun activities all day. Staff was nothing short of wonderful. Beautiful grounds and very well maintained. This was our second trip-- first with the kids. We came for our first babymoon years ago and knew we would be returning!

Not what it was This place has fallen off in the past year. Never any towels at the pool and the staff was just behind on cleaning tables and common areas. What was really disappointing was how people brought their own speakers and alcohol to the adult pool, despite posted rules. This is a 300 dollar hotel at a 700 dollar price point

Omni best resort on Hilton Head for walkability Omni is our go to resort for Hilton Head. Close to tennis club, shopping & restaurants. Plus the rooms are very large.