希爾頓黑德希爾頓惠庭套房飯店

Room was clean and well-appointed. Housekeeping staff were excellent, in frequency of attention and in quality of their work. Front desk staff were helpful and pleasant even at busiest times. Breakfast provided was fine and daily choices I appreciated. Appreciated healthful options available daily (oatmeal, fresh fruit available at breakfast and apples (wrapped to reduce hand contact) and bottled water at front desk throughout the day and other popular breakfast items (bagels, waffles, omelets, etc that I don't choose to eat) are also provided. I did not utilize other on site amenities (exercise room, etc). I would stay here again.

I have stayed at other Home 2 Suites that are great properties. There was a man on the staff who saved the day for me whose name is Keneil. I was so grateful for his help in getting a different room room after an outrageously bad experience with both the front desk woman as well as the woman who was manager. As I tried to check into my room with 2 queen beds I was told they only had single rooms available. I made my reservation online in January- 3 months in advance. Over the phone the manager stated that she was far away but would work on it at 7am the NEXT DAY!!! I was checking in for the night at 6pm! Very rude & unprofessional interaction with both her & the front desk worker during attempted check-in. I was not not greeted at the front desk or even acknowledged. The woman just went & hid to call the manager multiple times. She appeared to have been drinking & very out of it. Worst experience I have ever had as an adult at ANY hotel- EVER!!! I ended up at a different hotel but the charge is still on my credit card which I had to dispute to remove. AND they OVER CHARGED my credit card- almost double the rate! Pathetic & incompetent.

Enjoyed staying here overall. On the 3rd day, they replenished towels but beds were not made. On day 5, our beds were made in addition to replenishing our towels so we realized we were supposed to have housekeeping. No cooktop like promised. We had to use their bbq everyday, and it took time to ask staff to turn it on daily. Kroger’s is nearby and made for easy grocery pickup daily. Walmart is also not far away. At checkout, we waited and waited but nobody came to the front desk. When we peeked in, workers were just sitting around on their phones. Breakfast selection was mediocre because we were there a week and noticed there was not much selection. We made it work and it was okay. Complimentary water in the fridge in the lobby was nice. We did 3 loads of laundry (washing and drying) for $15 usd. On checkout day, breakfast was not ready at 6am like advertised. 15 minutes delayed from breakfast being served and then another 15 minutes waiting to check o it meant we were over 30 minutes delayed starting our journey home with looming storm warnings all around. People were helpful but nobody stood out as going above and beyond like other properties. Probably our last time staying at a Hilton property as a result of this experience.

Management is terrible. Hope you never have a problem while staying here. ******* is terrible as well.

Room was a great size, quiet and clean. beds were super comfortable! Plenty of places to plug in electronics. Staff was welcoming at check in.

Stayed a few nights for a wedding at Sonesta Resort. Location was terrific and the hotel seemed new.