威斯汀希爾頓頭島水療度假村

How can I say anything bad about a resort

Concierge and View 32 were a 10! They were amazing. I gave a 6 overall because the building is outdated, housekeeping was inconsistent, the front desk needed more staff creating check-in and check-out to be a nightmarish line, an oceanfront/balcony room also means the banquet room’s peaked green metal roof, The Carolina Room was terrible - overpriced, slow service and food mediocre, elevators were out - one the entire stay and two on our departure day meaning we had to carry our luggage downstairs to the underground parking lot then walk around the complex to get to the lobby area for our uber - the 4 bellman standing around without any guests to help and just said sorry when they saw multiple guests having to do what we did. We will not be returning.

Our second time here. Fell in love with the beach and friendly/family vibe. You feel at home. Wish this was a all inclusive hotel as all the food options are pricey. Safe for parking , although now youre charged extra for parking. That was dissapointing. Price on ******* is not final! You will be charged again after checking out. Entertainment at the hotel is amazing, exceptional , friendly staff- from front desk to housekeeping we will be back. Thank you!

My overall experience was great. When i arrived i pulled my car to the front for valet parking. One of the attendants tried to make me park my own car as if me saying i wanted valet parking was an inconvenience for him. The rest of the staff was so sweet and polite. I did not let that one person ruin my experience.

The staff was very friendly and helpful. The hotel is clean, lovel, well appointed and the beds/sheets are immensely comfortable. Loved the ocean view. Wouldn't hesitate to stay here again.

Very old property, definitely look for something else if you’re willing to spend $350+ a night. Old rooms, chipped paint, very dirty balconies, old pools, no pool side service