格蘭德海洋萬豪飯店

This was our second time to stay at this resort. It is such a great place to stay, partially due to their amazing staff!! We were there Christmas week. The resort was festively decorated with Christmas lights, wreaths, etc. We love being able to walk near the ocean and the fact that the resort activities staff plans so many fun activities! Can’t say enough good things!

We always stay here and we haven't been since 2020. We just arrived but wanted to start with photos of the interior. The units are so bright and updated so nicely. The linens are what you would expect when you go to a Marriott Hotel. The kitchens have not been updated as recently as the bathrooms but I'm still very excited about the unit as a whole.

Beautiful way to celebrate our 56 anniversary, the entire staff were amazing , our life together has been wonderful life is good every day we thank the Lord for what have together our family thank you again Marriott for a wonderful week together

I was the past president of 5 HOA and Condo Associations. I had a bad experience at the Dolphin Pool with a family of five who threw their towels on five chaise longes and walked away from 9:05 AM to 11:02 AM. I was sitting there and these people showed up demanding their lounge chairs back. I gave them the rules about abandoning your chairs for more than 45 minutes. They go get a pool associate who tells me to leave. I reminded him of the rules and he said to move. I went to the front desk and told the people about the incident and they did nothing.

The grounds, view, and location are pretty amazing. But, the room we received was stale and smelly. One bathroom had 4 inches of black mold around the ring of the shower, light fixtures missing caps and built up dust colonies inside and the master room smelled of mildew which I believe came from the nasty carpet and bathroom ceiling that had black spots. When we approached the manager he stated he had zero inventory to move on a holiday week. We understood that and his only offer was to send housekeeping to tackle the issues that seemed beyond what housekeeping could rectify with a cleaning, except maybe the shower with loads of bleach. Perhaps we got a lemon room.Perhaps not. I added photos but unfortunately cannot record the stale smell. Towels are on their last leg- dingy, thin, and almost can’t do their job. Need replacing. Pool towels okay. Workers up very early talking loudly in the courtyards and blowing leaves. It became my 7:30 alarm clock. Manager did not care at all to help us and kinda robotic. The other staff were nice. If I were him, I’d offer some kind of incentive to make up for the gross room. The lovely beach saved the trip. And of course great company. We made the most of what we were dealt. I wouldn’t go back. Sad, because this is a jewel Marriott location. I hope GM/Director takes a look at whose running this place on the daily and checking units.

Incredibly comfortable condo-like villas; always clean, and if you need anything, the staff answers request immediately. Atmosphere is lovely, beautifully maintained gardens and walking paths; wouldn’t want to stay anywhere else on the island.