西納蒙西卡特蘭茲飯店的評論

住宿方回覆: Dear Guest,Thank you so much for your wonderful review and your perfect 5-star rating across all categories! We are absolutely thrilled to hear that you enjoyed your stay at Hikka Tranz by Cinnamon and found the overall experience to be "Perfect."We are delighted that you recognized the value of our hotel and appreciated the high level of service provided by our team. We are also pleased that you enjoyed the swimming pool, the beautiful beach, and the opportunity to interact with the sea turtles.Thank you again for choosing Hikka Tranz by Cinnamon. We hope to welcome you back to our hotel in the future!Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Yinyuezouqi,Thank you for sharing your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide such a detailed review.We are pleased to hear that you enjoyed several aspects of your stay, including the hotel's overall quality, the beautiful surroundings, the private beach, the excellent food and beverage options, and the effective security measures.We understand your concerns regarding the reception service and the air conditioning in your room. We sincerely apologize for any inconvenience caused by these issues. We are committed to improving our service standards and will be reviewing our procedures to ensure a smoother check-in experience for all our guests.We are also taking note of your feedback regarding the air conditioning unit. We are currently working on plans for a full renovation of our rooms and facilities. We will review your comments carefully and use them to inform our renovation plans.We value your feedback and are committed to using your insights to enhance our services and facilities. We hope you will consider giving us another opportunity to demonstrate the improvements we are making at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback and rating about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide your valuable insights.We are pleased to hear that you enjoyed your stay and rated us highly in Surroundings, Amenities, Cleanliness, and Service. We are especially glad that you appreciated the hotel's location with the balcony facing the sea and the easy access to the beach where you could feed the turtles.We are also pleased to hear that you found the buffet to be good and that you appreciated the cost-effectiveness of booking breakfast and dinner in advance.We value your feedback and will use it to enhance our services and ensure that all our guests have a positive stay at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,Thank you for sharing your detailed and insightful review about your stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide such comprehensive feedback.We are pleased to hear that you enjoyed your stay overall and that you found the hotel's location to be a major advantage. We also appreciate your positive comments on the hotel's surroundings, amenities, cleanliness, and service.We understand your observations regarding the room facilities, the presence of crows, and the dining options. We are always striving to improve our offerings and will carefully consider your suggestions. We are currently working on plans to enhance our room amenities and will also explore ways to address the impact of the crows while maintaining the natural environment of the hotel. We will also review our breakfast menu and consider incorporating more Chinese-inspired options to cater to a wider range of palates.Thank you for your valuable feedback. We will use your insights to continuously improve our services and ensure that all our guests have a positive and memorable stay at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,Thank you for sharing your feedback about your recent stay at Hikka Tranz by Cinnamon. We appreciate you taking the time to provide your insights.We understand your observations regarding the age of the hotel and its facilities. We are currently working on plans for a full renovation of our rooms and facilities. We will review your comments carefully and use them to inform our renovation plans.We are pleased to hear that you enjoyed the shower, the swimming pool, the beach, and the opportunity to see the turtles. We strive to create a memorable experience for all our guests, and we are glad that you enjoyed these aspects of your stay.We appreciate your feedback and are committed to using your insights to enhance our services and facilities. We hope you will consider giving us another opportunity to demonstrate the improvements we are making at Hikka Tranz by Cinnamon.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Ann,Greetings From Hikka Tranz by Cinnamon!🌊🐢Thank you so much for your wonderful review and perfect rating! We are absolutely delighted to hear that you enjoyed your stay with us and found our hotel to be one of your favorites in Sri Lanka.It’s fantastic to know that you loved the stunning sea view from your room, the relaxing beach walks, and the refreshing pool. We're also thrilled that the children enjoyed their time with the playful chipmunks on the lawn.Your kind words about our staff and the delicious buffet are greatly appreciated. We're happy to hear that our towel elephants brought a smile to your face!We hope to welcome you back to our hotel again soon. Until then, we wish you safe travels.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,We're absolutely thrilled to read your exceptional review of Hikka Tranz by Cinnamon! It's wonderful to hear that you enjoyed our pool, beach, dining environment, and the opportunity to feed the turtles.Your kind words about The Crab Shack are also appreciated. We're glad you enjoyed the delicious seafood there.Thank you for choosing Hikka Tranz by Cinnamon for your stay. We hope to have the pleasure of welcoming you back in the future.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We are very concerned to read about the issues you experienced during your stay, particularly regarding the noise in your room, the condition of the facilities, and the alleged safety concerns.We would like to investigate these matters thoroughly. However, as you have posted anonymously as a Ctrip User, we are unable to identify your specific booking details.To enable us to conduct a proper investigation and address your concerns, we kindly request that you contact us directly with your reservation information. We are also concerned as we have not received any similar claims recently. Could you please let us know if you mentioned these issues to our staff during your stay? This information will be helpful in our investigation.We take all guest feedback seriously, especially regarding safety and security. We are committed to ensuring a comfortable and safe environment for all our guests. We look forward to hearing from you so that we can address your concerns appropriately.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Valued Guest, Greetings from Hikka Tranz by Cinnamon!Thank you so very much for your kind words and perfect rating! It was a pleasure to welcome you to our beautiful resort.We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found the meals perfect and enjoyed.Your enthusiasm for windsurfing and surfing is contagious, and we're happy you had the opportunity to enjoy these activities every day. We look forward to welcoming you back to Hikka Tranz for another memorable stay!Thank you!Best regards,Indika DissanayakaResort Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback about your recent stay at Hikka Tranz by Cinnamon. We understand your concerns about the room, the waiter entering your room, and the overall cleanliness and facilities. We are sincerely sorry that your experience did not meet your expectations.We would like to investigate these matters further to ensure that we address the issues you encountered and prevent similar situations in the future. To help us do this, we kindly invite you to provide us with the more information regarding your stay with us.This will help us identify your specific reservation and any relevant records.We understand that you mentioned the hotel is now more expensive due to European tour groups. We would like to clarify that our pricing is based on a variety of factors, including the seasonality, demand, and the overall cost of operations. We strive to offer competitive pricing while maintaining a high level of service and quality.We appreciate your feedback and are committed to using it to improve our services and facilities. We hope to have the opportunity to address your concerns further and welcome you back to Hikka Tranz by Cinnamon in the future.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Zuo,Thank you for taking the time to share your feedback about your stay at Hikka Tranz by Cinnamon. We're pleased to hear that you enjoyed the hotel's surroundings and amenities.Regarding your comments about the hotel environment and buffet, we appreciate your feedback. We're always looking for ways to improve our guests' experience, and we'll take your suggestions into consideration.We hope to have the opportunity to welcome you back to Hikka Tranz by Cinnamon in the future and provide you with an even more enjoyable experience.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,We are disheartened to hear about your recent experience at our Hikka Tranz by Cinnamon hotel. Your safety and well-being are our top priorities, and we understand that your concerns are serious.We want to assure you that we take all security measures very seriously. Our hotel is equipped with stringent safety protocols to prevent unauthorized entry. Our security personnel are always on duty to monitor the premises and ensure the safety of our guests.Regarding the balconies and corridors, we want to clarify that they are also under constant surveillance. Our hotel has 24-hour CCTV surveillance in place, and there are stationed security personnel to monitor these areas.We apologize if any inconvenience was caused due to the actions of other guests. We strive to create a safe and welcoming environment for all our guests, and we will take steps to prevent similar incidents from happening in the future.If you have any further questions or concerns, please do not hesitate to contact our hotel management. We are committed to resolving your concerns to your satisfaction.Thank you for your understanding.Sincerely,Indika DissanayakeResort Manager

住宿方回覆: Dear Guest,Thank you so much for your perfect 5/5 rating and your lovely comments! We are thrilled to hear that you saw a lot of wild turtles and that your kids were so happy spending the morning feeding them at the beach.We truly appreciate your feedback about our friendly staff and the unique environment and geographical location of our hotel.However, we would like to gently clarify a point in your review. Hikka Tranz by Cinnamon is managed by Cinnamon Hotels & Resorts, which is a Sri Lankan company, and is not owned or run by a Chinese couple. therefore, It's possible that you may have reviewed the wrong property.We are so glad you enjoyed your stay and hope to welcome you and your family back to Hikka Tranz by Cinnamon again in the future!Sincerely,Indika DissanayakeResort ManagerHikka Tranz by Cinnamon

住宿方回覆: Dear Yabotasimanguojiagong, Greetings from Hikka Tranz by Cinnamon! Thank you so very much for your feedback. It was a pleasure to welcome you to our beautiful resort and we appreciate your comment regarding your recent visit. We are happy that we were able to delight you during your visit. While thanking you for taking the time to write to us, we will certainly share your feedback with our team and we are impatiently awaiting your next visit and looking forward to welcoming you back to our hotel, for a memorable stay. Thank you! Best regards, Indika DissanayakaResort Manager