SureStay Plus Hotel by Best Western Highland Poughkeepsie

Nothing unique about. It was quiet. Staff need training in all areas, especially customer service.

Booked on *******, hotel claimed no room, Called ******* to straightened out. Hotel staff very rude, unprofessional.

The staff were helpful with suggestions in the area and accommodations were nice. I’d stay here again in the future.

Convenient for visiting family. Room was clean. However, due to staff shortage, we had to obtain our own fresh towels each evening upon returning to our room. Breakfast was very poorly done. Most of our 3 days there was very little available for breakfast. Ended up just having a bowl of cereal one morning. Upon check in, was told there would be an extra $100 added for incidentals that would be removed at check out. But at checkout, there was a charge of $183. It took 2 days for that charge to be refunded to my bank account. There was a very nice lady at checkout that was very helpful in getting this matter resolved. Overall I would stay here again, despite what sounds like a bad review. If breakfast was better and room service was better, this would be just right for our trips to the area to visit family.

The room we were given had hair all over the place. The bed was dusty and dirty. We asked for a different room and we were given one with slightly less hair and dust. Really unfortunate experience. Uncomfortable and a waste of time+money.

We stayed there while going to an event on the Ulster County Fairgrounds. Short drive away from the grounds. Quiet. Very nice and helpful staff. Would stay there again.