SureStay Plus Hotel by Best Western Highland Poughkeepsie

Not what I’m used to and for the price very unsatisfied. Room was dirty. Had to go down to front desk because the phones didn’t work. Manager was nice, she came up with a broom to clean as best she could but it was still dirty. I did not feel comfortable staying there at all. The fruit they had out, the bananas expired like 4 days ago. Breakfast was a joke.

We got kicked out of our room because the manager that we talked the night before forgot to leave a message to the morning manager about late check out! We also got charged extra 35 dollars!! The toilet was also not stable to sit in, we told the manager but nothing was done

Nothing unique about. It was quiet. Staff need training in all areas, especially customer service.

Excellent rapport qualité/prix Propre Service et accueil chaleureux

Our visiting and staying at this hotel was great. The staff was very well polite and they all made yoi feel welcome. The hotel is nice and very clean, very quiet and peaceful and that’s what we love about staying at this hotel. Most hotels you will have a lot of people hanging outside you will be smelling **** and etc, but not at this one. The only thing I would say is for them to have a better breakfast bar other than that every thing else was AWESOME and we will be back.

It was very clean. I was impressed by the staff. The lobby was spacious and welcoming. The room was spacious. The bed was okay, not the most comfortable but certainly acceptable.