This is a great hotel. My room was really comfortable, nice comfy bed. I appreciated the empty fridge for my water, variety of glasses provided. Kettle and coffee machine provided. I was extremely impressed with the buffet breakfast and evening meal, both included in my half-board. Totally delicious, massive variety, every meal delicious. Outdoor pools very clean and well cared for. Thermal pool inside and outside. I would definitely go back to this hotel. You can easily walk to the thermal lake from the hotel. The hotel kindly lent us woggles without charge. I loved the lake and would love to return there. We paid for a three hour session, a very memorable experience. I had two massages at the hotel, they were great. I would really like to go back to this location and if I did would definitely return to this hotel.
We spent here only one night and booked with breakfast, dinner, and garage. There were big pros and cons during our stay, starting with the parking system. Finding the garage is a challenge and parking could even more so, as the have tiny dark spots between walls and pillars (this, for a surcharge of EUR 12 per night). We booked a higher room category located on the top floor. The room was spacious and the bathroom was alright, but walls and floors looked shabby with lot of stains and dirt that were there for who knows how long. It was not a matter of cleanliness, as the rooms were perfectly clean, but rather maintenance issues. Talking of which, the fan of the heating system kept turning on and off in about every few second, which was extremely annoying (especially in the night), therefore, we had to turn it completely off, resulting in a cool room and being exposed to all kind of noise from the corridor, as isolation is almost non-existing and we could hear every single word from outside, including the lobby music. The bed was comfy and the view was nice though. The highlight, however, was the food. Both dinner and breakfast were absolutely delicious with plenty of selection (also for vegetarians). Overall, the value fine, but compared to the price we paid, at best average. It is definitely not a 4-star niveau, but it is mainly due to the maintenance. Location is also great (few minutes walk away from the thermal lake).
Booked a 5 night stay at this hotel. Arriving by car, the parking lot was quite full and no handicapped spaces were available (we made it work). We had 2 rooms on the 7th floor overlooking the main street.. to bad we did not have the other side to try to get a glimpse of Lake Heviz. Check-in was painful.. for whatever reason the clerk could not give us an extra room key for the person that was staying alone.. not sure if this was a language barrier or they just did not know how to activate another card? We arrived on a Wednesday, the indoor and outdoor pool spaces were full of guests. They have very limited spaces/things to do for children so I would not book here if you have small kids. The clientele is older and everyone for the most part was just relaxing and staying quiet. We had no complaints about breakfast or dinner as the selection of food met our needs. Walking to town and Lake Heviz is about 10 min from the hotel. Cleaning staff were very attentive. Checkout .. extremely painful.. never experienced anything like it... we wanted to split the room costs/taxes between the 2 of us and the woman at the counter just could not make it work... Also first property where handicapped parking was not complimentary... regular price 7.5 euro per night, we paid 3.5 euro per night. Overall a pleasant stay, and yes while the hotel is dated, there is something about it that is also charming.
Wir kommen schon Jahre in diese Hotel , und es gefällt uns immer wieder!Zimmer war sehr sauber. Personal freundlich und zuvorkommend .Essen wie immer ausgezeichnet . Der Umbau war nicht sehr störend. Nur Das Thermalwasser war mehrere Tage nicht das selbe wie immer, und wegen diese kommen wir so gerne!! Erst zwei Tage vor unsrer Abreise war es wie früher! Aber wieder ein schöner Aufenthalt!!