I booked this hotel through AGODA and when I got to the hotel I was told that there was no reservation under my name. I had a confirmation and even an email from the Hotel, so I could not understand. The lady at the reception found me a room but said that could not assure all the stay because they were full. I complained and the manager did all the efforts to understand and found out that AGODA and booking are making reservations with the rates of Olympic Hotel (at Moires a city out of Heraklion), where they were expecting me, and the address of Hotel Olympic. Although it was also not their fault, they were tireless to understand the problem and help me with the booking. I managed to stay there the entire time. They were alaways very nice, the room was perfectly ok and the breakfast also ok for the price. The localization is excellent. A very good choice!
不錯
103 評價