We stayed at this hotel twice during our recent holiday. Our first stay was in the suite on the top floor. This is a spectacular room with a HUGE balcony. The room and balcony are the entire 5th floor, overlooking the churches and park. It even has an outdoor hot tub. Our second room was also nice, but it was tough going from the suite to a standard room. The location of the hotel is great. It faces the church courtyard and there are several cafes. There is easy access to the entire center of Heraklion. All of the hotel staff are amazing. They were polite and helpful. I would like to single out Petrali Margarita, the hotel manager. She was warm and friendly and really seemed to care about our happiness. She made dinner reservations for us and nail appointments for my wife and niece. She would greet us if we were outside at a cafe. Just a wonderful asset. My ONLY criticism would be the servers at the Hacienda cafe. The were rude and some were unprofessional. It took forever to get waited on, to the point of us moving to the other cafes in the square. It was hard to believe it was part of the hotel. The servers really need to be trained on efficiency and customer interaction. Beside that, a splendid hotel. We will go back again.
不錯
7 評價