礦泉飯店的評論

非常舒服，浴鹽也很棒，房間足夠一家人歡樂度假。

挺安靜，食物也很好，酒店工作人員很nice

維多利亞最好的酒店

酒店的一切都很好，包括員工、食物、地點和設施。

Peppers Mineral Springs Hotel Hepburn is a a beautiful, grand old house with excellent accomodation, lovely relaxation areas and an outstanding restaurant. The decor is wonderful, and manages to be welcoming and comfortable. The gorgeous gardens were perfect to wander in even on a wet day in winter! On top of all that, the care and attention of the staff was faultless. We were there for only an overnight stay, but will be going back for longer!

服務很棒，他們打電話詢問抵達時間，這很好。 登記入住很容易，雖然是在場地付費預訂的，但他們在前一天透過卡片收費。 房間足夠了，但有一些缺點。 其中之一是廁所是兒童尺寸，對於成年客人來說非常低。 有一個很大的假植物，非常陳舊，而且佈滿灰塵！ 我們的主要抱怨是該單元不水平。這讓我的腳非常不安，因為我以前摔倒過，所以我非常注意保持平衡，這裡令人不安。 這也意味著床向頭部傾斜，所以我們睡覺時不處於水平狀態。 奇怪的是，從門口的照片可以看出，它顯然是這樣建造的 作為腳註，地毯滑得幾乎像玻璃一樣，我們倆都必須在上面抓住自己。

漂亮的別墅，有一個大浴缸，工作人員非常友好和樂於助人。別墅的某些部分看起來又舊又過時。但是不錯的酒店，位於一個非常安靜的區域。

所有的工作人員都很熱情，服務很好！我把一個保溫瓶落在了飯店溫泉的置物櫃裡。一通電話，飯店工作人員就送到我的別墅了。餐廳的食物也很美味。別墅很乾淨，住得很舒服。下次我還會再入住！

我們到達時房間已經準備好了，溫暖舒適。很喜歡這家飯店的裝潢風格。此外，在輕鬆的一晚後享用美味的早餐。

A number of things were disappointing anout this property. On checking in our room was not ready. Then, one evening during our stay there was a rainstorm. The bathroom of our room had a hole in the window so the rain water flowed into the bathroom and flooded the floor all night and this kept us up. A staff member had a look at the window and said there was a hole which needed to be fixed but as the hotel was full, we could not move rooms. There were no facilities staff at the hotel that evening. The hotel manager did not bother contacting us the next day despite the staff member telling us the manager would reach out to us given the poor state of our room. On check out the reception did not care about our issue with the room. The person said they would let the manager know. The manager has not contacted us. There was no apology. Admittedly problems occur with rooms, but what is most disappointing about this Peppers is the actions of the hotel manager in ignoring us despite our horrible stay. This attitude and treatment of customers is easy to fix so hopefully the Peppers train their manager to be more courteous and respectful to customers. All he or she needed to do was apologise for the poor state of the room, but no one did that.

Staff were amazing from check in to departure. Onsite dining options were excellent, as was having the mineral spa for massage options. Room was clean, with the bed comfortable.

Love the atmosphere and its friendly staff, overall really good experience with the hotel

Very friendly service. Complimentary upgrade. Beautiful place.

Great room, property and location. Quality of the breakfast was disappointing.