Residence Inn Rochester Henrietta

The room could be cleaner as we found trash in closets and drawers, but the overall condition of the one-bedroom room was in good shape. We appreciated the complimentary breakfast, but the line can be very long during the weekend, and the access to non-dairy milk like Oat Milk was spartan. But the hotel is pet friendly, and our every interaction with the staff (esp. Ricardo and Marsha) was very welcoming. We will be back in the future.

We reserved a one-bedroom, two queen suite, and were assigned Room 405 on the top floor. The room was standard for Residence Inns - large, comfortable, well equipped kitchen. Also quiet - there was absolutely zero noise from inside the hotel, although there was some traffic noise from the street. Included breakfast was about average for Residence Inns - reasonable but limited choices, same each day of our four-night stay. The exercise room is well-equipped (and underused), and the indoor pool is nice. There was a friendly, informal atmosphere among the employees - desk clerks, breakfast staff, and housekeepers.

The lobby area was nicely arranged with areas that were on the cozy side and open spaces for tv viewing. It was safe for the 1 year old to travel around and pleasant for the older grandma to enjoy quiet time in the early morning near the fireplace. The suite was very nice with 2 drawbacks. The thermostat is in the bedroom so with the door closed and warm people sleeping, the kitchen/couch area was very cold. There was only 1 hook near the door for coats. With 4 little ones in a very cold winter stay, the coats were thrown all over. Overall, very nice.

The staff was wonderful. Absolutely, some of the nicest people you could ever meet. They were very helpful. The pool was ridiculously cold! There were dogs everywhere. There should be pet rooms, and non-pet rooms. Our allergies were horrible. We have no knowledge if a pet have been in our room prior to our stay. We stayed in a suite to sleep 6. The pull out bed was ridiculously uncomfortable. If a room says it can sleep six it should also come with six towels and washcloths.

The experience was outstanding. From check in to check out. The front desk staff were very friendly and the staff at breakfast were very polite and friendly. The room was exquisite and well equipped and the suite felt like my own apartment. I recommend this hotel to anyone looking for a great hotel experience.

The property is well-kept and clean. Staff were always welcoming, professional, and courteous. The breakfast buffet was good and covers all bases with scrambled eggs, turkey & pork sausage, cereals, fresh fruit, yogurt, assorted breads and a pastry with both apple and orange juice.

I love this hotel so much! The staff here was so friendly and professional, they made the entire stay pleasant. Checking in and out was a breeze! I also like that housekeeping came and cleaned the rooms daily. I highly recommend staying here.

Very close to Pittsford, shopping & RIT. Pet friendly. Nice pool & great staff. Rooms were worn (carpet & sofa)