菲力斯苑成員俱樂部旅館(Phyllis Court Members Club)

Couldnt eat at the restaurant because of the dress code. This wasnt a problem as plenty of nice places to eat in the local area. Rooms have a very 90’s vibe. Shower space was clean but tired. Old worn carpets. Creaking stairs. Not a very good lock on the door. Not to my taste, wouldn’t recommend not stay again.

The question to ask is would you go back and our answer would be a definite yes . A lovely old style ambience in a stunning location over looking the Thames . All the food was excellent and memorable starting with roast beef sandwich at lunch . Then smoked pigeon followed by sea bream for dinner . The full breakfast was perfection .

It was all very good until we were informed that there was a charge for what we had been told was a free room upgrade. The charge was withdrawn when we challenged it but there was no attempt at an apology.

I had a very bad experience. Arrived in my room to find a bathroom bin full of the previous residents rubbish and an un-flushed toilet with a number 2 which had clearly been festering for some time at the bottom of the toilet bowl. Reported to reception and this was cleaned. I woke up the next morning to find little red/brown bugs on the bed/duvet/pillow. I accidentally crushed one which was filled with blood, my blood! It was bed bugs! I was bitten all over. The bites were itchy and very sore, some still are now. Nearly a week on and I’m still in the process of trying to decontaminate my suitcase, belongings and car to ensure I don’t end up infesting my own home. They did not charge me for the room in the end, but there has been a cost to me physically from the bites, the seemingly endless effort of dealing with the aftermath, including the destruction of clothes from boil washing.

Convenient for Henley Literary Festival event at the town hall. Staff was very helpful with a long list of food allergies. They hadn’t initially gotten the message we‘d left with ******* requesting two twin beds but when we clarified this on booking in they quickly remedied this for us. The only issue we had was that the bath was very creaky and felt a bit unstable which we reported on our feedback sheet. They were having work done on their main toilets when we visited so had porta loos in service but these were serviceable. Other than that a great visit. Our breakfast was beautifully served and delicious. Parking was ample and they let us leave our car with them for a while after checkout so we could do some additional book shopping before our departure home which was kind. The back exit cuts through to town which is handy and the room we had looked out on a beautiful river view.

Great hotel. Excellent staff, facilities and amazing location. I would highly recommend 10/10

Excellent hotel in wonderful grounds opposite the Thames

I loved the quiet and the view. Staff and members/guests made us feel welcome.

Lovely setting. Excellent service. Delicious breakfast.