喀斯喀特山度假村-阿桑德連鎖飯店(Cascades Mountain Resort, Ascend Hotel Collection)

No hot water and roaches. Hot tub didn't work. No food service as advertised. Staff couldn't answer questions properly. No warning before hand about the hot water. No good.

Hot tubs are still down for a few months now. Very comfortable stay though. Water doesn't get real hot. No breakfast or anything but a decent stay. Great location though right off 4 seasons Blvd.

My room wasn't ready for 2.5 hours after arriving. Trash in parking lots, front desk clerk looked overwhelmed but polite. Room was clean, bed comfy. Ceiling tiles were falling out in hallways & ceiling leaking.

The hotel room was dirty. Bed sheets were stained. Place was rundown & not at all what the pictures portrayed. We had to get our keys reset multiple times, and the young lady at the front desk was very rude. Made us feel like we were a bother to her. The restaurant was not operating and there was no fitness room. This place ******!

First the positive. The desk clerk was very pleasant and helpful. The room was clean enough to sleep in. Now the negatives. The property claims to have on site restaurant, with breakfast and an on site bar. Neither are true. It also claims to have a hot tub. That has been broken and out of service for over a year and the owner has no intention of repairing it. The entire facility is one of those run down, getting worse type of places where the owner is trying to squeeze every penny out of it with no interest in maintenance etc until which time it “accidentally” burns down. *******, you should verify the amenities this place is closing to have.

We were not able to check in due to this hotel being unsanitary. Had no WiFi no restaurant no amenities open. Horrible the hotel did not collect any funds. I expect ******* to note this property and refund any charges

The room smelled strongly of bleach, there was mold on the ceiling and wall in the bathroom, and the heater to the pool was not working so it was too cold to be able to enjoy swimming. We didn't even unpack we requested our refund and found another place to stay. The only positive thing I could say about the place was the staff we spoke to were really friendly and helpful. The girl that checked us in was so friendly we felt bad for even bothering her to leave and she was even telling us of the fun things we could do while we were in the area while we waited to speak with her manager.

Pool heaters down, hot tubs out of order, restaurants shut down. Room smelled like mildew and needs a proper renovation.

Has potential but the indoor pool is not heated, none of the 3 hot tubs work, the pool is cloudy, the showers in the rooms dont get hot, the restaurant and bar are not in service, theres no breakfast in the morning, and its rundown.