赫爾辛基克魯奴哈卡弗瑞諾姆服務式公寓

Very clean, clear instructions for everything and nothing to complain

The beds were so bad we had to sleep on the floor like it was a camping trip from hell. The internet never worked, not even for a second, no matter how many times we complained. This place is a disgrace, a total scam for the price they charge. I wouldn’t recommend this hotel even to my worst enemy.

It was a Eurooean 2 bed apartment. The porblem we didnt like is goig though 1 bedroom going to a an area with a murphy bed. That was just a partial curtain between the 2 which didnt give any privacy. Also ther were doors that hit each other in tge entry. 2 of them coujd becremoved soyou dont smack yoir fingers.

The property itself was clean and comfortable in a quiet area, but customer service was terrible. Poor communication and they didn’t even take care of the problem right away. It took three days for them to deal with my issue and it was only a day before my checkout. They gave no apologies or didn’t offer refunds whatsoever. I was so stressed out.

I like these sort of stays, and used Forenom in other cities. This one is in an block, it looks a bit tired outside, and you need to make sure to recognise that there are 3 different blocks of rooms, A, B, and C, and your room will be described as 15B or 34C and access is only through the relevant door. My apartment was nice, plenty of space and comfortable. It was a little grubby in places, the outside area needed a proper mop, and it was dusty in places. Nothing horrible, but a long way from a 5 star review.