BB德羅漢旅館的評論

住宿方回覆: Dear Anke, We thank you so much for taking your time to review our bed and breakfast as well as your husband who also left a 1 star review 2 days before your review. I take this opportunity to mention to future guests reading this reply that the guests in the terrace next to yours actually slipped entering the jacuzzi and that is why the lady screamed which we did explain as did they when you rudely decided to try to hang over to their private terrace on a wall which is 1.8 metres high. They were not at all being noisy in anyway. Like every hotel in the world if you listen closely enough you can hear your neighbour in the balcony. Luckily our bed and breakfast only has 2 rooms with jacuzzi in the terraces so very unlikely to be noisy. The people who made all the fuss and nouse were actually your husband and yourself going around bothering all of our guests and trying to influence them about our property negatively. With regards to parking I do point out that we do not advertise having a parking area in any website thus please do read carefully where you are booking in the future to read disappointment. We are in Haz- Zebbug, one of the oldest villages in the island and like every old village in the world the roads are narrow and people must be patient with parking. Parking is available free of charge around the neighbourhood streets. Kind regards, Lynn

住宿方回覆: Dear Florence, We take this opportunity to thank you for taking your precious time to leave us a lovely and detailed review. Your experience means alot to us and encourages us to keep doing what we are doing here at BB De Rohan. I hope to have the opportunity to welcome you again in the future. Rgds, Lyn

住宿方回覆: Dear Johann, We thank you for taking your time to leave us your thoughts about our bed and breakfast. I am pleased to have the opportunity to write back for the sake of future guests reading this reply along with your wifes review and reply below. Unfortunately you kept refusing to tell us what noises you were hearing when I asked you, you were actually very distressed and asked me why I am asking you questions. I asked you questions to see how I can in some how help you and if there is a noise we can fix it or transfer your room. No one else could hear any noises and no one has ever before reported noises from that room so it is natural for me to ask as I am genuinely there to help my guests to enjoy their vacation not ruin it for them. You were very rude to my staff with shouting and threats then displayed the same behaviour to me and also told me that you always book a long stay then if you don't like the place your after 1 night you are always given a full refund thus displaying your disrespect for our industry to book rooms that someone else may have happily wanted and leave the hotel stranded at the last minute. You even gave me examples of countries that gave you refunds. I explained that our cancellation policy is clear and that you were not entitled to any refund. With respect to your wife who seemed very unwell and suffered a stroke recently and also with respect to the rest of our guests who you were bothering we came to an agreement with her that since the room will probable not be filled on such a last minute basis that we will put the room back for sale and that if we fill it we will refund you the nights that were filled. I was in no way obligated to do this as the policy is clear and we do not break our policy. If you wish to leave that is your decision especially when you had nothing to back up your arguement as to what reasons you had to leave. In your case 4 nights remained unsold and 2 nights filled and we kept our word and refunded you for the 2 nights as agreed. We do not issue refunds as any other hotel does not either. Guests need to properly read where they are booking before they do book and also can not expect to try and then leave when have a booking. I did infact suggest that next time you book 1 night first, try and then stay or move on. Also, threatening me and my staff with reviews and bad publicity does not work with us unfortunately. Shouting because I am the customer and the customer is always right won't help you either. When someone is right, we know how to decide but when someone is not we know also. Kind regards, Lynn

住宿方回覆: Dear Moreno and Anette, We thank you so much for your lovely and detailed review. Your comments are very highly appreciated. Am very happy that you enjoyed your stay with us and enjoyed our facilities as well as our central location. We hope to welcome you again in the future Rgds, Lynn

住宿方回覆: Dear Guests (as I don't like to name and shame) Thank you for your lovely review :) I am so happy that you have finally shared your experience with us on Tripadvisor so that I can finally respond. I am very proud of my team as considering your very grumpy selves and constant tantrums, filled with tears and panic, bothering all of our happy guests in aim to not pay for your stay this was actually the best you could come up with! You kept your camera handy at all times it seems and am surprised your didn't record our conversations too although you may have but not really going to do you justice to publish those as it would prevail the truth. The spot of mould on the bread that morning didn't hold you back from eating a plentiful breakfast everyday even requesting a take away breakfast as you departed early on your last morning and we did explain that the bread was daily fresh although you did know, the heat unfortunately creates condensation in the bread bag and it can spoil but you know well our breakfast was fresh or else you would have refrained from eating so much everyday. Regards to the ants, well a mystery as you never wanted us to come in the room to find these ants then when I insisted so we can help you both yourselves and 2 of our team including myself could not find a single ant (dead or alive) and we even changed your fresh bed sheets to make sure all is well. The water was solved in minutes and we did actually offer you an alternative bathroom to shower but you refused. We brought in out plumber late at night to check your problem but again you didn't want anyone in the room, still we checked that all of the machinery providing our guests with the best possible water and pressure in Malta was being delivered. You were always crying making yourself miserable so we gave you the option to leave on several occasions, not because we agreed with you but simply cause you were bringing down the peaceful and happy environment we boast about at BB De Rohan apart from calling me at odd hours of the night to complain about things and tell me we have destroyed your vacation, yet unfortunately you never took us up on the offer and despite all of your complaints you insisted to stay the entire booking so it must not have been all that bad. We don't respond to bad behaviour nor threats. I suggest before travelling again you see what is really the bother in life as in 7 years of welcoming thousands of guests we have never had someone behave like you did. We tolerated you as best as possible and from here I thank my excellent team for keeping their cool and still performing to their best when tested with such challenges. Well done team De Rohan! We do suggest that net time you visit Malta that you stay elsewhere as clearly we didn't satisfy your needs and we didn't appreciate your very loud cries to get your money refunded, we much rather the rest of our guests that do appreciate every effort made. We are not perfect, hiccups occur like they do in eve