Stayed here in the past and had a wonderful experience, but when my friend and I rocked up over the weekend we were absolutely disgusted with the abysmal decay of the hotel! It took more than an hour and a half to check in due to reduced staff hours and despite informing reception several times we would need after hours instructions we were not given any. We were left standing on the street until another guest let us in. We headed to reception where we found the after hours “emergency” number. We called this number 10+ times, as well as another phone number that was listed on the desk. No one answered the ”emergency” phone for an hour and a half. There was no apology or explanation when they did. When we finally got in to the hotel the conditions were absolutely FILTHY. There was a puddle of what looked like dried up, days old vomit in the elevator, there were piles of hair and mould all over the bathrooms, the toilets were putrid and looked as though they had not been cleaned in months, there was garbage strewn in the rooms and even used Band-Aids left for (at least) days. The conditions that we were subjected to were basically unliveable. It's such a shame to see this hotel go down in such a terrible way and we will never be staying there again.
A great place to stay near Light Rail, Chinatown, Central, and shopping. Our room was excellent, and we found the reception staff always welcoming and helpful. We really enjoyed our stay. It is an excellent hotel for location, for guests who may have difficulty walking up and down sloping streets, as it is in a comparably level area.
不錯
67 評價