Premier Inn London Hayes, Heathrow (Hyde Park)

As ever, Premier Inn delivered. Got a really good price for the night. Only 6-7 minutes walk to Hayes & Harlington station, so easy to get the first Elizabeth Line train to Heathrow for my flight. Easier and cheaper than being at the airport. Really friendly member of staff on duty helped me when I couldn’t self check-in. The room was clean, warm and quiet. Just what I needed and wanted.

The toilet is dirty. I asked for another room which is okay. But very bad impression on the cleanliness standard. Receptionist didn’t ask further n changed me to another room. There’s no follow up and checking if the replacement is okay or not. location is close to my office but this is a bad experience.

First of all, this hotel is very clean... Room 206 where I was accommodated was very clean and tastefully decorated, here I also had a very tasty breakfast... I stayed there for a few days and met a very friendly and well-educated staff. I was pleasantly surprised by this hotel, I hope it won't be the last time I stay there. A big thank you to the whole team and especially to Tatiana, she is a friendly and kind person.

The toilet was blocked I was told they got contractors in emptying the pipes which was a lie. All night the toilet was making noises was blocked then the shower water wasn’t going down so the bath was filling up. When asked to see manager I was told no manager. At 11:00 they said I can change room which wasn’t any use as 1200 check out. Up till midnight I was keep having to go to reception to tell them the toilet isn’t working. Now it’s been almost 3 weeks I email to complain I’ve not had a reply. I’m a regular customer as I go there weekly.

I recently stayed at Premier Inn Hayes and I had a great experience overall. The was clean , spacious and well maintained, with a comfortable bed. The staff were friendly and welcoming from check-in to check-out , always happy to help with any questions .

Premier inn 正在逐漸衰落，這只是一張過夜的床。該地點停車位有限，入口非常髒，給人的第一印像很差。不過房間很乾淨，床也很舒服。由於餐廳人手不足，服務緩慢，這不是他們的錯，而是高層管理不善造成的。如果您想找一間便宜的房間過夜並在其他地方用餐，那麼這裡就很合適。浪漫的週末或商務會議場所就別想了。