卡普里哈瓦那NH飯店(Hotel NH Capri la Habana)

The hotel is in a good location, easy walking distance to all the sights and it’s very close to the iconic Hotel National de Cuba, which is a must see! The staff are amazing, especially the front of house/reception, the pool staff on the roof deck, and the ground floor bar staff who were all friendly and helpful. The breakfast was a good variety of local and continental options, buffet style with a range of drinks/juices. I used the gym and the pool, was a good experience. Taxi from the airport to hotel and return to the airport cost me £10 sterling each way, but of course the taxi guys do try to charge double that, so negotiate amicably and pay a fair price! I had a slightly scary experience on my final night at the hotel, when a strange man entered my room at 11.30pm! I had to chase him him and report him to reception downstairs. I was told he was the maintenance guy who accidentally went into my room. I was not given an apology by the manager nor offered any resolution, as I wasn’t able to sleep that night due to anxiety etc. Imagine if I had been a less able man, or even a female, I dread to think what could have and would have happened! The matter was reported to Trip.com who apologised but it should have been the hotel manager who spoke with me, and I felt disrespected that they still to date have not bothered to contact me! Overall, the hotel is nice, but it was just my end incident on the final night that messed up my experience.

我住過 50 多個國家的 100 多家飯店，其中有 3 到 5 星級的飯店，甚至還有安縵酒店。這不是有史以來最糟糕的酒店，而是五星級酒店中最糟糕的。飯店大概是2。連大廳酒吧的蟑螂都知道…最糟糕的是食物。它看起來像正常美味，但當你吃它時，它太糟糕了……而且在連續三天在廁所嘔吐等幾個小時之後……所以……從來沒有……