El Templete附近住宿

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

酒店地理位置很好，離景點很近，出門就有各種老爺車出租車可以打。找酒店幫忙預訂出租車去Varadero也很方便。古巴物資比較匱乏，這酒店屬於條件很不錯了，前台還可以刷美國卡。 天台的泳池可以打卡周杰倫同款。

酒店附近有觀光巴士站，10刀/人 有去機場的shuttle bus，5刀/人 酒店的匯率很差 1:120 和保安換 可以1:200 沒有餐巾紙 入住第一天提供一瓶1.5升水 第二天開始自己在bar購買 400比索一瓶 建議住老樓 比新樓有底藴 離狗煥打卡的海明威店很近 老爺車的集散地也在酒店附近 八樓的泳池不錯 設施老舊 關了空調還是有噪音

臨時預訂的這家，環境和設施出乎意料的好，由於被制裁，房間內物資的確匱乏，食物豐富。

El Hotel Capri es una muy buena opción para hospedarse en La Habana, Cuba. Su ubicación es excelente, cerca del malecón y rodeado de restaurantes con diversas opciones de comida y precios para diferentes presupuestos. El servicio del hotel en general fue bueno, aunque, desafortunadamente, no todos los empleados mostraron la mejor disposición y atención. Por ejemplo, al llegar al restaurante el primer día, la atención que nos brindó la persona que nos atendió no fue la esperada. La comida del hotel es de buena calidad, pero la variedad es limitada, lo que nos llevó a decidir tomar almuerzos y cenas en restaurantes fuera del hotel durante los días siguientes. Sin embargo, el desayuno es bueno y variado. El servicio de internet fue bastante bueno. Es justo mencionar que otros empleados del hotel fueron muy amables y atentos con nosotros. En general, nuestra experiencia en el Hotel Capri fue satisfactoria.

Lo que más me interesa es que me atiendan bien. Y la Suecia fue excelente. Estados corta pero placentera. Volveremos

房間挺大，衞生間裏面是金華五金和佛山瓷磚的即視感，總體中規中矩，酒店下面有幾家餐廳還行

海景房間，景色不錯，就是週末樓下酒吧有點吵，服務和房間衞生都還行，就是餐廳裏到處是蒼蠅飛，他們都已經習慣和蒼蠅共進晚餐，早餐蒼蠅少些，估計是還沒起床

位居海邊，設計用心，佈局挺好，透空層高大，設施齊全，九樓歺廳長陽台觀哈瓦那全貌，十分舒展。衞生間明亮，洗澡水真好。服務員都熱情用心，歺廳有位服務員非常照顧我們中國人喝熱水的習慣，特別感謝她！前台能讓我們提前半小時拿到門卡，我要點個贊！