1066塔樓旅館

Booked to stay last night , turned up with in the allocated time slot , no one answers door , no one answers phone , agent tryed ringing as well and no reply so waited outside in rain 30 mins then had to book else were , this hotel should not take bookings they can’t honour ! Avoid

Good location, paid £8.50 extra for breakfast. Advised breakfast was served 8am to 9:30am Room very cold on arrival, did not get warm until late evening. Not helped by large window not closing properly so gap letting cold wind in. Had to use towels to try and close the gap. Went down for breakfast at 8am, no one around, waited until 8:40 when owners arrived. Apologised for delay -would have been polite to let me know no one would be available until that time.

4 poster bed!! has the hooks & runner at the top ready for curtains!! Bed whilst comfy, the bedding needs replacing. Pillows need replacing (couldn't use greasy feel & lumpy) Furry throw, not necessary, felt like it needed a visit to the dry cleaners. Breakfast lovely. Great dinner at the Thai restaurant at the bottom of the road.

Unfortunately the twin room we stayed in (number 6) was very damp smelling, and affected my breathing, the mattress was old and sagged in the middle, meaning I woke up with a bad back. The carpet was also very dirty. I spoke with the manager and as there were no rooms available, offered to refund the second night if we could find alternative accommodation (we couldn’t). As we checked out, she offered us a free breakfast, which we declined as we were already on our way out. All in all, for the price of £150 for two nights, excluding breakfast, it was very poor value for money.

*Paid for a breakfast weeks in advance, and then was told on arrival no breakfast service available. Was given this back in cash and coins later, which I don’t ever use. *Stayed for 3 nights, was charged for 4. (Owner said booking agent would refund the additional night, then after I left the booking agent finally told me the owner had refused to.) This dragged on for a while. I had originally booked 4 nights and could only make 3 due to the charity I work for being in difficulty and needing the extra staffing, but like I say, the owner told me in person it wouldn’t be a problem. I wish she had been up front with me. We can’t all be philanthropists, and I understand she was struggling for business with the guest house being empty when I went to stay, but honesty and goodwill goes a long way. *Got LOCKED!! inside the small bedroom after the inside door handle fell off an hour after I had checked in, I called the hotel owner asking what I should do - who responded by freaking out and asking me what I thought I should do. Like a Benny Hill sketch, at this exact moment my takeaway arrived and the owner freaked out even more. Whilst locked inside the small room, I had to take control and manage the situation to 1) calm down the delivery driver who couldn’t understand English 2) calm down the owner who was panicked and dithering, and after a while I was finally freed and moved to another room. To be fair the room was a bigger double, but this is not what I had asked for and I would rather have done without the stress. When making conversation with me later on, the owner told me there were “always problems with hotel rooms” and that she had “already had an issue that week with the taps in that room not working.” On the plus side: *The room I did end up in was nice, it was bigger than the single I had booked, and it was worth the money in my view. It was pretty, clean and tidy. Nice colour scheme. *There were nice refreshments left out. *I managed to get an Amazon delivery sent to the hotel which worked out well. *I was allowed a slightly later check out on the last day. 2 stars is generous of me given their lack of generosity back and lies about the cancellation policy. With better management, I think this could be a great hotel.

When checking in to the hotel, the lady at reception said to us “oh you two are the ones with the unusual names” … what a weird thing to say ? I also had to ask about breakfast (which she said we hadn’t paid for even though we had so it seemed so disorganised). The rooms were so nice and clean (Room 1 and 2) and there’s a kettle and tea making stuff plus water bottles which was a good touch. The shower door didn’t completely close but overall I was very happy with the room. The breakfast in the morning was delicious, the gentleman who cooks is super friendly and is top notch at cooking bacon!! The only thing I would say is one morning there was nobody at reception or any staff anywhere to be seen for 45 minutes so we had our breakfast late which in turn made us late for work. We tried looking around and ringing the phone for ages but I don’t think anyone was at the hotel. There were a few other occasions where I wanted to ask something but there was nobody at reception. I think what brought the rating down to 3* is one evening I was trying to shut my door and it was quite stiff so I pulled it hard a few times. The rude lady at reception came and shouted at me “stop banging the door there are other guests here” as if I was intentionally trying to cause a problem. I don’t think she has any skills in hosting a hotel or people skills in general. Totally unnecessarily rude on every meeting.