凱藝飯店(Quality Inn)

Super bien situé Propreté du lit correcte mais salle de bain mérite rénovations majeures. Pas de déjeuner dû à l’absence de l’employé qui s’est déclaré malade le matin même. Aucun plan B

The bathroom was dirty. I had to clean the toilet. I sat down to eat and roaches started coming out the woodwork. Baseboards was filthy. There was trash in a corner. It was pitiful. If it wasn’t due to the fact I’d loose money by canceling and booking somewhere else. I’m so disappointed and dissatisfied. This was not quality at Quality Inn. I have photos but I guess on here you can’t submit photos.

Staff was great. There appeared to be a lot of extended-stay residents. Sidewalks were dirty. The dumpster was overflowing. There were rusty fixtures inside the room. The bedspread did not look clean.

The staff was fine Whoever Owen’s this property needs to go on a cleaning spree, paint, mow, pick up all the trash, get rid of the roaches. Glad we only spent one night.

Not clean at all. No one in the office to report the bed bug situation to. I’ve dealt with out-dated, basic, musty, sketchy, but NEVER experienced filthy. I can handle just about anything, but not filth.

The good: bed was comfortable, shower with hot water, a/c / heat worked, as well as frig. The bad: took 30 minutes to check in, security lock on door was broken, remote for tv was busted, shower had rusty remains of where handicap bar was broken off, light was broken and wire on it looked it had been chewed on, hole in bathroom where door handle had busted it out when opened too hard at some point. I slept, I showered so it met basic needs

It was infested with bedbugs. When I got up the next morning, I was coverit was infested with bedbugs. When I got up the next morning, I was covered from here to Tow.

It was good it was also in a good location to where I was going didn't have to drive too far to the stores or restaurants

This property was a waste of our money and the horrible part is we booked online in advance like a month for a King Suite.as when we got there our roon was not even available. They gave us a standard room. If we turned over we would have both been in the floor. The bed was small for us and we are a nice size couple. The bath light didn't work. E had to use our cellphone as a light to try and take a shower. Thanks God we brought our own cleaning supplies, so we had to clean the bathroom before we did anything, the toilet seat was broke, they have roaches on the wall. The landscaping is horrible. They staff doesn't look professional at all. The pool needed cleaning and sanitized and wasn't working and out of service there. They have broken pieces of rocks everywhere and scared we was gonna bust our tires. They did not try to offer any kind of refund or even partial. I will never tell anyone to stay there. Thier rates are 151 a night for a nasty room and I would not give it 1 star. They need to tear down and rebuild. I was very disappointed especially driving 3 hours and we had to go buy out own wash cloths and towels as well. I didn t feel safe using the old ones in the room. If we wasn't so tired after going to the race that night. We would have drove back 3 hours and sleep better in our own home. And kep out money and used it a way better place or some shopping. Our weekend was not go well because of the horrible service at this hotel.