泰爾尼大廳飯店

簡直糟透了——不值這個價錢，也不值這個星級 我和伴侶本應在這裡好好休息一晚——逃離日常工作和育兒的繁瑣，享受片刻放鬆。可惜的是，我們離開時卻後悔當初待在家裡。 毫無疑問，這是我住過的最糟糕的飯店。從踏進房間的那一刻起，一股難聞的霉味撲面而來──很可能是因為潮濕。房間本身狀況很糟：壁紙剝落，百葉窗壞了，水壺也壞了。我反映出房間難聞的氣味，他們只給了我們一瓶衣物清新劑噴霧——不出所料，什麼也沒用。 房間和網路上的照片完全不一樣，我們向工作人員反映後，被告知「還沒有重新裝修」。考慮到我們所支付的價格，這樣的待遇實在令人無法接受。整棟旅館雖然屬於一處老舊莊園，但設施卻十分陳舊，亟待翻新。 設施也沒什麼改進。泳池也老舊不堪，顯然需要翻修。我們在酒吧等了30多分鐘才等到兩杯雞尾酒，結果發現價格貴得離譜，而且味道也令人失望。這家號稱「兩朵玫瑰」的餐廳更是令人失望——晚餐簡直糟糕透頂。早餐充其量只是平庸之作，連一份簡單的佛羅倫斯蛋都做不出來。泳池邊的午餐等了45分鐘才上桌，只有一個漢堡和薯條。 我們原本希望晚餐後能在露臺上享受一個輕鬆的夜晚，但由於主菜等了一個多小時，等到我們吃完的時候天已經黑了。更糟的是，露臺上沒有戶外照明——一片漆黑——我們甚至看不到彼此，更不用說在外面喝點東西或玩玩牌了。結果，我們最終還是回到了房間——結果再次遭遇了同樣難聞的揮之不去的氣味和壞掉的水壺。 我們在入住期間和退房時都表達了擔憂，但他們只敷衍地回覆了一句「謝謝您的回饋」。他們沒有真正的道歉，沒有絲毫的責任感，當然也沒有做出任何彌補，因為這場失利毀了我們幾個月來第一個真正意義上的周末。 本應是輕鬆的假期，卻變成了令人沮喪的時間和金錢浪費。總而言之，這次體驗令人非常失望。這家飯店號稱是四星級飯店，但實際上，它幾乎達不到三星級的標準。幫自己一個忙──把錢花在其他地方。

I liked the how elegant the art decor and furniture is in the building . I also liked the food , it was tasty. What I didn’t like was some of the service I received and the fact there were cobwebs on the ceiling of my bedroom. In regards to the service some of it was poor. I had the receptionist tell me that we could order drinks but the pool , but found out when I hit there that we had to go to the bar to order them. They didn’t help me with my luggage on arrival when I was getting out of the taxi and I had someone say they’ll get there colleague to get me an expresso , but waited 20 minutes and he as to chase them for it and after I asked another member of staff for the expressso I had to wait 12 minutes for it and it was dead so that was very disappointing. They gave to me on the house which was good though to apologise. I ordered room service and one of my requests was a glass of champagne and they gave me rosé champagne instead. The meal in the oak room restaurant was delicious and I had very good service. Breakfast was very tasty too and the service was excellent. Overall I’m pleased I went , but there were many let downs unfortunately. Hopefully they will read this and work on improving their service skills and cleaning routines. The staff were very polite though.

Une belle parenthèse hors du temps Nous avons passé un trop court séjour... Tout était parfait, le charme à l'anglaise 😍