河內盛捷西點服務公寓的評論

住宿方回覆: Dear Valued Guest,Thank you very much for your wonderful feedback and perfect ratings. We are delighted to hear that you appreciated our courteous service, clean and hygienic environment, as well as the family-friendly atmosphere. It is also great to know that our convenient location made it easier for you to explore the Old Quarter and nearby attractions.Your kind words mean a lot to us and will inspire our team to keep delivering memorable stays for our guests. We look forward to welcoming you and your family back again soon.Best regards,Mia PhamGuest Service ManagerSomerset West Point Hanoi

住宿方回覆: Dear Valued Guest,Thank you so much for taking the time to leave such a kind and thoughtful review!We’re delighted to hear that you enjoyed our spacious and comfortable rooms, as well as the convenient location near restaurants, bars, a convenience store, and Starbucks.A special thanks for recognizing Annie at the front desk — we’re incredibly proud of her. We’re so glad she was able to assist you in recovering your wallet and money. That truly made our day!We look forward to welcoming you back in the future. Safe travels!Warm regards,Parleen KaurGeneral Manager

住宿方回覆: Dear Valued Guest, Thank you very much for your kind review of Somerset West Point.We’re delighted to hear that you enjoyed our convenient location and that our team’s friendly service left a positive impression. It’s also great to know you found it easy to explore the nearby dining options and that the airport was within a comfortable distance.We truly appreciate your feedback and look forward to welcoming you back to Somerset West Point Hanoi in the future.Warm regards,Parleen Kaur General Manager

住宿方回覆: Dear Duliwa,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset West Point! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Kind RegardsParleen KaurGeneral Manager

住宿方回覆: Dear Mr. Zhang, Thank you for taking the time to share your feedback following your recent stay with us.We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding the room assignment and noise disturbance. Guest comfort is extremely important to us, and we regret that you felt let down during your time here.Regarding your room preference, we’ve carefully reviewed your reservation details and, unfortunately, we did not receive any specific requests for a high floor or distance from the elevator at the time of booking. We sincerely apologize if there was any misunderstanding or technical issue that prevented your preferences from being noted.Please know that we do our best to accommodate all guest requests based on availability and are always happy to assist when preferences are shared with us in advance or at check-in.Your feedback about the noise has also been noted, and we will investigate further to ensure that this does not affect other guests. We welcome both short- and long-term guests equally and are committed to providing a comfortable experience for everyone.Please be assured that your experience was not reflective of our usual standards. As reflected in many of our guest reviews, we take great pride in delivering attentive service and taking full ownership of the guest experience. While we cannot change the past, we are fully committed to learning from your feedback and continuously improving our service. In the meantime, please accept my sincere apologies on behalf of the entire Somerset team.We genuinely hope you’ll consider giving us another opportunity in the future, and if so, please feel free to contact us directly so we can do our best to ensure a more pleasant and personalized stay.Warm regards,Parleen Kaur General Manager

住宿方回覆: Dear Valued Guest, Thank you for sharing your positive stay experience with us and we are happy to have met your expectations in service and our facilities. Your amazing feedback of our team and our facilities will be shared as this will encourage us to keep striving for better.We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your positive stay experience with us and we are happy to have met your expectations in service and our facilities. Your amazing feedback of our team and our facilities will be shared as this will encourage us to keep striving for better.We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your positive stay experience with us and we are happy to have met your expectations in service and our facilities. Your amazing feedback of our team and our facilities will be shared as this will encourage us to keep striving for better.We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

住宿方回覆: Dear Caibutoudejianghu,Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

住宿方回覆: Dear valued guest, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the spacious room, the balcony, and our breakfast offerings. It’s fantastic to know that the baguette was a highlight for you – we’re happy you enjoy Vietnamese cuisines. We look forward to welcoming you back to Somerset West Point Hanoi in the future. Safe travels! Sincerely, Parleen Kaur- General Manager

住宿方回覆: Dear valued guest,Thank you for your wonderful feedback! We're so glad to hear that you enjoyed our facilities and had a pleasant stay. It’s great to know that we met your expectations.We’re glad the space helped make your stay more comfortable. We hope to welcome you back soon!Sincerely,Parleen Kaur-General Manager

住宿方回覆: Dear Valued Guest, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

住宿方回覆: Dear Valued Guest, Thank you for your kind review of our recent experience at Somerset West Point! We're so happy to hear you had a wonderful experience.We strive to provide exceptional service, and it's wonderful to know we met most of your expectations. With regards to the noise you experienced, we are so sorry about this and our team is looking into it. Thank you again for your valuable feedback and thank you for choosing us!Yours Sincerely,Parleen KaurGeneral Manager

住宿方回覆: Dear Valued Guest, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager