酒店的服務真的比很多我去過的五星級還要好,噓寒問暖。我浴室的架子不小心被我在快摔倒的時候被我抓住然後掉下來了,之後立刻派工程部來維修而且第一關心的是我的安全。
房間也足夠大有古典氛圍,許多知名景點和參觀都步行就能到達❤️
What a mesmerising experience in Hanoi because of the lovely staffs of signature by M village!!!
住宿方回覆: Dear our valued guest, Thank you for sharing your wonderful experience here with us. We are delighted to know that you have thoroughly enjoyed your stay at M Village. We appreciate you have taken your valued time to share a review. We really hope to have more chances to create a great experience next time. Thank you so much.Best regards,Customer Service M Village.
住宿方回覆: Dear Valued Guest,Thank you sincerely for taking the time to share such a thoughtful and detailed review of your recent stay with us at M Village.We are truly delighted to know that you were pleased with our facilities, cleanliness, and especially the service provided by our dedicated team. It brings us great joy to hear that our staff’s attentiveness—whether it was assisting with your luggage, offering water on a hot day, or facilitating your short return visit—left a positive impression on your journey.We are also glad you appreciated our convenient location—close enough to the lively Old Quarter, yet peaceful and quiet for restful nights—as well as the ease of transport and delivery services.Your kind words are a great encouragement to all of us. Providing a warm and seamless experience is at the heart of what we do, and we are grateful that you chose to stay with us.It would be our greatest pleasure to have you back, our team is looking forward to the next time at M Village 🧡Best regards,Customer Service M Village.
住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your experience at M Village.We are truly pleased to know that you enjoyed our excellent location near the ancient city, the thoughtful service from our team, and the farewell gift. Your kind words are greatly appreciated and will certainly be shared with our staff. It is always our aim to provide a warm and memorable stay for every guest.We also value your constructive feedback regarding the high prices at the nearby store and the potential street noise from some rooms. Your comments are important to us, and we will take them into careful consideration to improve the overall guest experience. For future stays, please feel free to request a quieter room, and we will do our best to accommodate your preferences.It would be our greatest pleasure to have you back, our team is looking forward to the next time at M Village 🧡Best regards,Customer Service M Village.
住宿方回覆: Warmest greeting from M Village. Thank you very much for the time you have taken to share with us your feedback about your recent stay at M Village.We are excited to know that our service and the others were able to provide you the service you expected. It is wonderful to see your high satisfaction on our service.It would be our greatest pleasure to have you back, our team is looking forward to the next time at M Village 🧡Best regards,Customer Service M Village.
住宿方回覆: Warmest greetings from M Village. Thank you for choosing M Village in your recent stay. We're happy that you had a great experience in M Village and find our property meet your expectation.It is our pleasure having you with us and we look forward to welcoming you again very soon. Best regards,Customer Service M Village.
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincerest apologies for the experience you encountered upon check-in.We deeply regret that the cleanliness of the bedding and pillow did not meet your expectations. This is certainly not the standard we strive to uphold, and we are grateful you brought it to our attention so that our team could respond promptly.Once, M Village would like to apologize for any inconvenience this might have caused you and thank you for your understanding. We really do hope for another chance that we will be able to welcome you at M Village.Best regards,Customer Service M Village.
住宿方回覆: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.
住宿方回覆: Dear our valued guest, Thank you for sharing your wonderful experience here with us. We are delighted to know that you have thoroughly enjoyed your stay at M Village. We appreciate you have taken your valued time to share a review. We really hope to have more chances to create a great experience next time. Thank you so much.Best regards,Customer Service M Village.
Haibin💯
一室房
入住於 2025 年 5 月
商務出差
16 則評論
10/10
超棒
發布於 2025 年 6 月 11 日
非常好!超出預期!本來衹定了一天,看看怎麼樣,然後加定了3天
住宿方回覆: Warmest greetings from M Village. Thank you for visiting M Village. What a pleasure it is to get such kind words from you. Your feedback truly brightens our day!. We hope to have an opportunity to welcome you back to our property soon. Have a great day! Best regards,Customer Service M Village.
住宿方回覆: Dear our valued guest, Thank you for taking the time to share your experience with us! We’re delighted to hear that you had a comfortable and enjoyable stay. Your kind words about our rooms, amenities, and the overall atmosphere truly mean a lot to us.It’s great to know that our facilities, from the smart toilet to the French press coffee, contributed to your satisfaction. We’re also pleased that our location and surrounding conveniences added to your positive experience.Regarding the additional charge for your child, we appreciate your understanding. While this information is mentioned during the booking process, we will review how we present these details to ensure better clarity for future guests.We sincerely hope to welcome you back in the future and provide you with another wonderful stay! If there’s anything we can do for your next visit, please feel free to reach out.Best regards,Customer service of M Village
住宿方回覆: Warmest greetings from M Village. Thank you for choosing M Village in your recent stay. We're happy that you had a great experience in M Village and find our property meet your expectation.It is our pleasure having you with us and we look forward to welcoming you again very soon. Best regards,Customer Service M Village🧡
住宿方回覆: 親愛的賓客:感謝您對我們飯店的詳細評價,並感謝您對我們飯店各方面滿意,例如飯店的設計、現代化設施以及泳池、桑拿房和免費洗衣服務等便利設施。我們也很高興聽到我們的前台團隊在您入住期間提供了優質的服務。然而,對於您遇到的客房清潔問題,我們深表歉意。清潔是我們的首要任務,很遺憾您的體驗未能達到我們一貫的標準。我們已將您的回饋回饋給客房清潔團隊,以確保我們更加註重細節,包括妥善維護地毯、徹底清潔以及及時更換浴袍等便利設施。您的回饋對我們改進酒店至關重要,我們非常感謝您分享您的想法。我們希望未來有機會再次歡迎您,為您帶來更優質的住宿體驗。此致,M Village 客戶服務
住宿方回覆: Dear our valued guest, Thank you for sharing your wonderful experience here with us. We are delighted to know that you have thoroughly enjoyed your stay at M Village. We appreciate you have taken your valued time to share a review. We really hope to have more chances to create a great experience next time. Thank you so much.Best regards,Customer Service M Village.
訪客用戶
陽台雙人間
入住於 2025 年 1 月
商務出差
27 則評論
9.0/10
滿意
發布於 2025 年 2 月 27 日
超高性價比👍🏻
房間空間大設施齊全,乾淨現代舒適。
早飯種類多,食材新鮮與口味佳,牛肉湯粉和
6/16
住宿方回覆: Warmest greetings from M Village. Thank you for your feedback on your recent stay at our M Village. We are glad that you had a great experience in M Village. We will share your kind remarks with the entire team as your kind compliments will further motivate them to fulfill our mission to continuously getting better and being the best. We really hope welcoming you back in the future for another enjoyable stay.Best regards,Customer Service M Village.
住宿方回覆: Dear our valued guest, Thank you for sharing your wonderful experience here with us. We are delighted to know that you have thoroughly enjoyed your stay at M Village. We appreciate you have taken your valued time to share a review. We really hope to have more chances to create a great experience next time. Thank you so much.Best regards,Customer Service M Village.