Location is quite strategic in Old Quarter - close to a lot of good local eateries and not too far off from Hoan Kiem Lake which is the bustling area of Hanoi. As such, it's relatively quiet during the night and you can get a good night's sleep (if you have considerate neighbors as the walls are pretty thin). Bathrooms could be better designed for functionality in small spaces. Staff was very friendly and helpful. Had lots of great tips for local eateries and tourist attractions - you get to try what the locals enjoy, not the usual tourist traps. I purchased all my tours (e.g. - Ha Long Bay, Sa Pa, Trang An etc.) with them and prices were better than even on Klook and Viator.