洪玉王朝精品水療飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations.We sincerely regret the inconvenience caused by the room layout and elevator access. As our property is located in a traditional building structure, some rooms may require stair access after the elevator. However, we understand how challenging this can be, especially when traveling with elderly family members, and we apologize for any discomfort this may have caused.Regarding your concerns about room allocation and upgrade options, we are very sorry for any confusion or frustration during the communication process. This is certainly not the experience we aim to provide. We take your comments seriously and will review them carefully with our team to ensure clearer communication and better service moving forward.We would truly appreciate the opportunity to discuss your experience further. Please feel free to contact us directly so we may better understand your concerns and work toward a resolution.Sincerely,

住宿方回覆: Thank you very much for your detailed review. We’re delighted to hear that you enjoyed our central location, nearby attractions, and helpful staff. We appreciate your feedback regarding the bed size and will take it into consideration. It’s great to know that you enjoyed our breakfast selection, including freshly made pho, French toast, and cappuccinos. We look forward to welcoming you back on your next visit to Hanoi

住宿方回覆: Thank you very much for your wonderful feedback. We’re truly honored to hear that Le Chanvre Hotel is your favorite place to stay in the Old Quarter.It’s especially rewarding to know you enjoyed the rooms and our breakfast, and your intention to return means a great deal to our entire team. We look forward to welcoming you back on your next visit to Hanoi.Kind regards,

住宿方回覆: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our convenient location near Hoan Kiem Lake, found the room clean, and felt welcomed by our team. Your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit! 🤩

住宿方回覆: 房間設施偏基礎：房內布草和設施整體感覺類似國內百元出頭的快捷酒店，略顯簡單。部分房型不便：8樓及以上的房間需要徒步爬樓梯，建議入住前提前確認，必要時可以要求換房。隔音效果一般：能較清晰地聽到走廊外或鄰近房間的聲音，但這在古城區屬普遍現象，土建結構如此，建議放平心態對待。部分房間需避開：我入住的904號房體驗較差。其旁邊是電梯井，上方是員工宿舍，晚上常能聽到電梯運作聲、洗衣機聲以及員工走動的聲音，空調也有異響，影響休息，建議避開該房號。總結：整體來説，如果房價在 200元人民幣左右，這家酒店的性價比還是不錯的。但如果價格在 300元以上，我認為性價比就不太匹配了。適合注重位置、服務，但對硬件設施要求不那麼高的旅客。

住宿方回覆: 非常感謝您誠實細緻的評價。我們很高興聽到您喜歡我們便利的地理位置、舒適的客房，尤其是我們友善的員工——這對我們來說意義重大。對於浴室水壓造成您的不便，我們深感抱歉。這絕對不是我們希望客人擁有的體驗，感謝您告知我們。我們的維修團隊已獲悉此事，我們正在盡快解決。我們真誠希望您下次再給我們一次機會。我們期待一切安好，歡迎您再次光臨！

住宿方回覆: 還可以，房間挺乾淨，性價比不是很高，但是在那片區域算性價比還可以的。

住宿方回覆: 非常感謝您撥空分享入住體驗！很高興得知您對我們的服務、地點及迎賓水果都感到滿意。我們也非常重視旅客的安全，因此設有門禁並由專人協助開門，很開心這部分也讓您感到安心與便利。期待有機會再次歡迎您光臨，祝您一切順心！

住宿方回覆: 感謝您的寶貴回饋！我們很高興聽到您喜歡我們的位置並度過了愉快的住宿時光。很高興我們的早餐很美味，我們的團隊也讓您感到賓至如歸。希望很快能再次見到您，在還劍附近再次享受美好的旅程！

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. We truly appreciate your honest comments.We are pleased to hear that you enjoyed our convenient location. However, we regret that the hotel did not fully meet your expectations in terms of its appearance compared to the photos and the breakfast selection.Please be assured that we continuously work on maintaining and improving our facilities, and your feedback regarding breakfast variety has been noted for review.We value your input as it helps us enhance the overall guest experience, and we hope to have the opportunity to welcome you again in the future.Kind regards,

住宿方回覆: 非常感謝您的讚美！我們很高興您在我們這裡住得很愉快。期待您下次光臨－很快再見！

住宿方回覆: Dear Valued Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed our convenient location on 36th Street and found it easy to get around during your stay.Our central setting is indeed one of the highlights for many of our guests, and we’re pleased it added to your experience.We look forward to welcoming you back again soon.Warm regards,