We booked through bookings and arriving after 10pm. Senior staff arrived 30 minutes later and spent 20 minutes waiting, no rooms available. Offered another hotel better quality and wanted me to pay them, not the other hotel. Wanted us to walk to the other hotel and would bring our bags. Not happening they got us a taxi and them walked us down a clean alley and no hotel. They did not even know where the hotel was they were taking us to. We left them at midnight in the middle of Hanoi and were fortunate to find The Jade Oriental hotel staff wiling to help us find a room in a fully booked Hanoi.
翻譯