湖邊大飯店哈諾依(Grand Hotel du Lac Hanoi)

Hotel staff are super friendly. Service is equal, if not better, than all the Four Seasons I have stayed. The only drawback is that the room I picked is too small.

We booked an internal room no windows as often find you can have great sleep with a blackout kind of room- we arrived late and left fairly early so that was the idea - the only downside is the paper thin doors and noisy americans shouting in the hallway at early hours. The rooms are very comfortable- the Skybet was good for a cocktail - great staff up there. The breakfast was fantastic - everything you could imagine and a mix of buffet and fresh ordering! Delicious beef pho

A frequent business traveler to Asia from US, this time a family trip. The staff and property scores super high... especially the staff and their expression of the purest Asian hospitality. Nothing is ever too much trouble for anyone and usually the team here anticipates your needs instead of simply responding to them. For sure, no reason for me to look anywhere else for losing on future trips to Hanoi.

Loved this hotel. We spent two nights at this property and the stay was absolutely 5stars. The team at the team at the front were friendly and helpful. The room was beautifully decorated and the bath products were amazing. The breakfast buffet had a great mix of local and western dishes. My favourite breakfast dish was pho gao it was delicious. There is even Parma ham and lots of fresh vegetables and juices. There is a beautiful patio at the front of the hotel that is perfect for chilling after dinner with a glass of wine or coffee and watching the life on street. I will definitely stay again when I visit next. The hotel location is perfect for exploring the old quarter.

하노이에 다시 온다면 이 호텔에 또 올 것입니다. 직원들은 너무 친절하고 모두 밝은 표정으로 대해 줍니다. 이 곳이 마음에 드는 또 다른 이유는 조식이 너무 훌륭합니다. 위치도 아주 좋은 곳에 있습니다. 하노이에 머무를 계획이면 이곳을 반드시 먼저 고려하세요.

Grand Hotel du Lac is a boutique hotel situated in the heart of the Old Quarter of Hanoi. A quiet oasis in a bustling city and all within walking distance to many points of interest for a first-time visitor. From the moment we arrived, it was the excellent service from their entire staff that stood out. Kelly, Camellia, Trang, Lilly and Eri all provided us with best-in-class service that made us feel right at home. From the refreshing welcome drink, to the high attention to detail to ensuring we had a wonderful stay, I cannot say enough about what a treat it was for us to be there. Even their bellman - Harry and Kien made sure we made it safely to and from the hotel when we arrived. The team here is young and energetic yet they are polished and poised. I would stay here over and over again.

I like all staff. They were going out their way to make it comfortable. ZOZO at reception anc Hannah manager at breakfast area were extra ordinary . I am in hotel business in USA but this hotel staff was better than my staff for sure. India Resturant masala art near by was fantastic