內斯塔飯店及水療中心

內斯塔飯店及水療中心的評論

內斯塔飯店及水療中心

No. 83, Hao Nam Street, Dong Da District, 棟多郡, 河內, 越南查看飯店詳情
內斯塔飯店及水療中心
內斯塔飯店及水療中心內斯塔飯店及水療中心內斯塔飯店及水療中心
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內斯塔飯店及水療中心的真實房客評論

8.9/10
很好
99 則評論
驗證過的評論
位置8.9
設施8.7
服務9.1
衛生程度9.0
篩選依據:
排序方式:
所有評論(99)
好評(98)
附有照片/影片的評論(21)
體驗很棒(15)
服務很好(15)
乾淨衛生(13)
安靜舒適(11)
早餐很棒(11)
位置很好(11)
環境優雅(6)
負評(1)
Loaker_B
雙床套房
入住於 2025 年 11 月
商務出差
4 則評論
8.5/10
很好
發布於 2026 年 1 月 12 日
房間還不錯,但是室內物品消費菜單沒有提供,一開始以為乾果是免費的,吃過後第二天賬單才送來。位置還好吧,整個越南交通也就那樣
Fuwubuhaohuidarenganen
高級雙人房
入住於 2025 年 9 月
好友出遊
6 則評論
8.7/10
很好
發布於 2025 年 10 月 5 日
衞生:可以提高一點標準,我們入住的房間可能有點落灰,這個價位還可以 環境:酒店環境可以,餐廳也很大,香氛很好👍 服務:很好,會説一些中文,比較主動;小姐姐超級可愛🥰 設施:還可以,有一些年份了可能;但是我不喜歡在浴缸裏洗澡,而且一次性拖鞋有點滑、從浴缸出來再穿鞋容易滑倒
住宿方回覆: Dear Mr. Fuwubuhaohuidarenganen ,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta Hotel, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager
訪客用戶
豪華雙人房
入住於 2025 年 11 月
夫妻/情侶出遊
1 則評論
9.5/10
極佳
發布於 2025 年 12 月 28 日
房間很棒!人員很親切友好!
住宿方回覆: Dear Valued Customer,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it means a lot to know that our efforts are appreciated.Your feedback truly motivates us to keep improving every day. We hope to have the pleasure of welcoming you back again soon.Warm regards,Guest Experience Manager
訪客用戶
雙人套房
入住於 2025 年 11 月
夫妻/情侶出遊
3 則評論
9.0/10
滿意
發布於 2025 年 12 月 27 日
這間酒店位置適中👍🏻既方便,又寧靜。(因為市中心很嘈,好多車,而且叫車很難)而這𥚃接待處對面就是餐廳,食物好、還境舒服。而且酒店大堂所有服務員都很親切👍🏻 今次行程特別開心,因為酒店大堂接待員Phuong非常友善,而且提供很窩心的服務(excellent )👍🏻本來今次沒有特別行程,只係想簡單度假。但老公突然想去睇吓風景,就問問酒店一日遊資料。而Phuong非常細心介紹景點,不厭其煩咁回答我問題😅到我哋comfirm到參加,佢亦好細心咁follow領隊有冇聯絡我、當日係咪順利參加….。下次再嚟河內一定再入住呢間酒店👍🏻 
住宿方回覆: Dear Valued Customer,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience with us. Our team works hard to provide the best service possible, and it means a lot to know that our efforts are appreciated.Your feedback truly motivates us to keep improving every day. We hope to have the pleasure of welcoming you back again soon.Warm regards,Guest Experience Manager
貝貝宅生
豪華雙床房
入住於 2025 年 9 月
商務出差
1 則評論
10/10
超棒
發布於 2025 年 10 月 29 日
Good 乾淨舒適
住宿方回覆: Dear Valued Customer,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta Hotel, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager
1303220****
豪華雙床房
入住於 2025 年 7 月
家庭出遊
9 則評論
10/10
超棒
發布於 2025 年 8 月 18 日
乾淨整潔,設施齊全,早餐豐富,主要是很安靜,總體不錯
住宿方回覆: Dear Valued Customer,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta Hotel, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager
M220268****
豪華雙人房
入住於 2025 年 6 月
商務出差
36 則評論
10/10
超棒
發布於 2025 年 7 月 6 日
非常好大酒店,入住很安全很安靜非常棒
住宿方回覆: Dear Valued Customer,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta Hotel, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager
Tianxiexiaoyaojing
高級雙人房
入住於 2025 年 1 月
商務出差
20 則評論
8.7/10
很好
發布於 2025 年 2 月 7 日
這次住的401, 房間面積不大但是一個人住足夠了,前台服務人員大部分都非常熱情友好,尤其感謝Poney在我離店時的貼心幫忙,和Kien在我半夜打電話諮詢時耐心回覆我的問題。床的舒適度很滿意,電視有很多國際電影頻道可以看(就是位置在床的側面要歪着脖子看)。春節期間來河內天氣比較冷,房間空調是有熱風模式的但是每天晚上開的時候就會顯示mode invalid用不了,白天卻又正常了不知道怎麼回事,連着兩天都是這樣, 怕冷的人一定要白天開足熱風免得晚上回來沒熱風房間會冷。酒店位置是河內難得的聽不到摩託車聲音的清凈地點,但是門的隔音一般,有一天一大早就被打掃房間的聲音吵醒了。拖鞋品質一般,建議自帶拖鞋。總體是住的滿意舒服的, 性價比高,早餐也還行有白粥鹹鴨蛋適合中國胃。不在旅遊區, 但是打車去廣場或者西湖那邊也就20分鐘。
住宿方回覆: Dear Mr/Mrs. Tianxiexiaoyaojing , Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback. On behalf of Nesta Hotel, I wish you all the best and many fantastic future stays at our hotel. Warmest regards,Guest Experience Manager
300479****
豪華雙人房
入住於 2025 年 10 月
商務出差
94 則評論
8.0/10
很好
發布於 2025 年 12 月 4 日
房間足夠大,乾淨衞生,設施齊全,早餐也不錯,算比較豐盛。服務態度也還不錯,前台會説英文,態度熱情體貼。
住宿方回覆: Dear Valued Customer,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us was not as expected. Please know that we take your concerns seriously, and we sincerely regret any discomfort or inconvenience you may have encountered.At Nesta Hotel & Spa, we are committed to maintaining the highest standards of service, and it’s disappointing to learn that we fell short during your visit. Your feedback provides us with valuable insight into how we can improve.We would genuinely appreciate the opportunity to speak with you directly and learn more about your experience and we’ll do our best to make things right.Once again, we thank you for your honesty and hope to have the opportunity to serve you better in the future.Kind regards,Guest Experience Manager
Jamie106
高級雙人房
入住於 2025 年 3 月
商務出差
6 則評論
10/10
超棒
發布於 2025 年 4 月 18 日
飯店很乾淨,但房間有點小
原文以 Google 翻譯
住宿方回覆: 親愛的 Jamie 先生/女士:非常感謝您抽出寶貴時間提供回饋。看到您對我們的服務感到滿意,我們深感欣慰。我們非常榮幸您入住我們酒店,再次感謝您的寶貴回饋。我謹代表 Nesta 酒店,祝您一切順利,並期待未來再次入住我們酒店,擁有更多美好的體驗。此致,賓客體驗經理
訪客用戶
豪華雙人房
入住於 2024 年 9 月
家庭出遊
14 則評論
2.0/10
發布於 2024 年 10 月 9 日
集團接待包括中國籍和白俄羅斯客人在內的國際客人的經驗: 1.飯店提供的房間與照片不同,房間結構不同,設施不同(如:沙發,桌椅),窗戶無法打開😃。如果有不同類型的房間結構具有相同的豪華名稱,但應用程式上只有一種最通風、寬敞、大、漂亮的豪華房間的照片,則存在欺騙和欺詐的跡象。 2.將客人的入住等同於與App上的廣告、照片和描述不符的房間,因此客人想在最後一刻取消房間。兩次事件的性質有所不同,因為這並不是因為顧客突然想要取消房間或因為個人原因,而是因為顧客沒有按照訂單得到服務。所以客人的取消權是完全的,不能說這是最後一刻以自願取消的形式取消,不能取消/退款。就像顧客預付錢買蘋果,收到貨的時候,給顧客放了一袋梨,顧客不需要梨,只要蘋果,商店告訴顧客,梨和蘋果。最後一刻取消的。 3、飯店故意轉換觀念,推卸責任,用靈活的語言聯繫一些真實事件,卻曲解了事件的性質,錯誤的時間安排,將責任歸咎於遊客,惡化了河內和河內旅遊的形象。 。當客戶透過文字群聊或zalo訊息請求對話時迴避和迴避,已經過去1個工作日但沒有聯繫或解釋為什麼無法聯繫。 我在附圖中輸入了具體詳細信息,因為該應用程式限製字數。
原文以 Google 翻譯
6/12
KCIR
豪華雙床房
入住於 2025 年 7 月
商務出差
3 則評論
10/10
超棒
發布於 2025 年 8 月 18 日
非常乾淨的房間,我不知道是不是我房間位置問題,wifi接收非常差,以至於在大廳才能線上與客戶溝通,不然其他方面都是非常好的體驗
住宿方回覆: Dear Valued Customer,Thank you very much for taking your valuable time to give us your feedback. It gives us an immense sense of satisfaction to see that you have enjoyed and satisfied with our services. It has been a great pleasure to have you stay with us, and we thank you very much once again for your wonderful feedback.On behalf of Nesta Hotel, I wish you all the best and many fantastic future stays at our hotel.Warmest regards,Guest Experience Manager
M320436****
高級雙人房
入住於 2025 年 10 月
商務出差
1 則評論
9.0/10
滿意
發布於 2025 年 11 月 24 日
早餐和以前相比差很多, 價格反而更貴了!服務也沒有以前好, 下次肯定不會再選擇了!!!
住宿方回覆: Dear Valued Customer,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us was not as expected. Please know that we take your concerns seriously, and we sincerely regret any discomfort or inconvenience you may have encountered.At Nesta Hotel & Spa, we are committed to maintaining the highest standards of service, and it’s disappointing to learn that we fell short during your visit. Your feedback provides us with valuable insight into how we can improve.We would genuinely appreciate the opportunity to speak with you directly and learn more about your experience and we’ll do our best to make things right.Once again, we thank you for your honesty and hope to have the opportunity to serve you better in the future.Kind regards,Guest Experience Manager
訪客用戶
行政雙床房
入住於 2025 年 7 月
家庭出遊
1 則評論
10/10
超棒
發布於 2025 年 8 月 19 日
飯店非常寬敞乾淨,地理位置優越,靠近旅遊景點,並出行便利。早餐種類不算豐富,但非常美味新鮮。飯店員工也十分友善熱情。
原文以 Google 翻譯
住宿方回覆: 親愛的顧客,非常感謝您抽出寶貴時間提供回饋。得知您對我們的服務感到滿意,我們倍感欣慰。我們非常榮幸能接待您,並再次衷心感謝您的精彩評價。我謹代表Nesta酒店,祝您一切順利,並期待您未來多次光臨。此致,敬禮!賓客體驗經理
_WeChat29723****
豪華雙床房
入住於 2025 年 9 月
家庭出遊
35 則評論
8.0/10
很好
發布於 2025 年 11 月 3 日
這個酒店印度人偏多,但是整體酒店前台都會英文,酒店離主路有距離很安靜
住宿方回覆: Dear Valued Customer,Thank you for your wonderful review! We're so happy to know that you enjoyed your experience with us. Your kind words truly mean a lot to our team.We're always striving to deliver excellent service, and feedback like yours lets us know we’re on the right track.We appreciate your support and look forward to seeing you again soon!Best regards,Guest Experience Manager