Dianne
2024 年 1 月 16 日
The concierge at check-in was friendly and helpful. However, at checkout, we waited 12 minutes to checkout while the concierge helped another hotel staff serve coffee to 2 guests while there were 5 guests on line to be checked out. Also, there were 2 towels in our room for 4 guests. When my cousin asked for extra towels, she was told there were none. She was given hand towels instead. There were no sheets for the sofa bed, which also has large red stains. We didnt know if it was blood or dye. Either way, the cushions should've been removed and cleaned before other guests used the room.
翻譯