哈密頓島假日家庭飯店

We have been charged for up to $9,000 for an alleged damage in the hired buggy. This decision was so rushed that we did not given enough time to further investigate and look for other options as a customer/consumer. the buggy was already old and the battery did not last long that it became an inconvenience. We do not recommend this company for your Hamilton Holiday.

Stayed in Shorelines apartments and it was very dirty, there was dirt and sand on the floors it didn't seem as though it had been vacuumed, the walls and doors were filthy and covered in scuffs and dirty prints, there were badly patched up holes in the walls, and then a huge open hole in the wardrobe ceiling of the bedroom. The accommodation included buggy hire, which we drove very carefully, so were very shocked to receive an email from the front office saying that we'd hit a curb and damaged the front tyre and axel - which we definitely did not. There is no way that we could prove we didn't do this and zero options to challenge this in any way because we signed a contract and the damage was not something we could take a photo of to prove otherwise. We've had to pay over $500 for something we didn't do, it was an awful experience, absolutely will never return to Shorelines (Hamilton Island Holiday Homes) or Hamilton Island.

Do your homework on these homes. Very steep and winding access driveway is in poor repair and is dangerous when wet. Buggies have no traction down steep ramps when wet. Some homes have steep stairs on entry to the premises so not great for those with mobility issues. House 1 has a good living area on the main level with one bedroom on this level so those with mobility issues can avoid stairs but laundry more bedrooms and pool are downstairs. Air conditioning kept stopping in spite of repeated efforts to fix. Only 2 burners out or 4 on the BBQ worked so gave up. Kitchen cupboards are gimmicky and parts of the mechanisms and part of the dishwasher were left in cupboards. Glass doors have dropped (should be a building warranty issue to repair) difficult to open and close as they grind on the bottom of the door frame and will only get worse. Many issues to fix on what appear be relatively new builds. I’d hate to see the condition of these houses in a few years time. Very disappointing for the money. Will try somewhere else next time.

This was the most horrendous experience I have ever had on a family 'holiday', for my daughter's wedding. Firstly our original booking was cancelled that we took 3 days as a large family to decide upon very early in the year for Nov 2023. We then got given a supposed upgrade. Well, it was not where we wanted to be on the island as we had to split family up as we couldn't get a large enough place for the time we wanted. But when they cancelled our booking they suddenly had one large enough, at an extra cost of course, go figure! We had booked 4 different accomodations!! Power points where dangerous, plugs fell out and are a fire hazard and need to be attended to immediately. The broken furniture with the balcony railings being too low and chairs too high are extremely dangerous for children of which we had 3 who had to be supervised at all times when in the unit, so very stressful. The unit was disgustingly dirty especially with dust, which for a chronic asthmatic child this was a huge problem. Again so stressful. Fold out beds supplied where not placed in rooms and had to be set up. Original booking didn't have fold outs! You had to climb over fold outs to get into a bed. Broken dishes chipped glasses, I could go on and on but you get the picture. Save yourself a fortune go to magnetic island instead at least it's reasonably priced and the people are beautiful and helpful.

I’ve been using Hamilton Island holiday homes for years. The last time I came in2019, the office as it currently stands, did not exist. I previously had a person with my name on a board directly after disembarking the flight. That didn’t occur this time. No information was given as to where I had to go to collect accommodation or buggy keys. The signage is small and hard to read. Perhaps more detailed information prior to arrival would be helpful. Accommodation was excellent and could not fault the service. This accommodation allows free 30 minutes daily use of non motorised water sports which was very convenient since the island is expensive.

I went to stay in Reef View Hotel on a work trip, I went to the bakery to get a sausage roll. I saw the manager and the CEO telling one of the staff in a harsh voice to get back to work, the staff member had a hand injury and couldn't work and was exhausted, I had a sneaky look round the back when going to the toilet, kitchen was filthy covered in black grease. Staff was overworked and sweating and crying.