基韋斯特飯店 - 漢密爾頓

The evening check-in and customer service e was lacking. The check-in process was inconvenient (especially after a long day of driving and just trying to get some quick sleep with wife and kids). The morning experience was TERRIFIC though! The gentleman was so nice and the breakfast layout was extremely clean and the food was great. Overall, a great place to stay for the price.

We stayed the night here and the place was clean, quiet and the staff was very helpful. We couldn’t fit our truck and boat trailer but they had a gravel space next to the parking lot we were able to use. The gentleman taking care of the breakfast bar was professional and delightful to talk to. Breakfast had some great choices. Would stay again if in the area.

Do not stop at this one, keep going! The staff does not want to work with anyone checking in after 11 o’clock at night! Very frustrating when you’re exhausted from traveling and all you want is a bed to sleep in. Got up to the room it was filthy, hair in the bathtub mildew on the bathroom floors, broken window seals, and it looks like the sheets tip and slept in. Very disappointing!

Please do not use this hotel!! My husband made a reservation for me and dad. My 89 year old dad and I were asked to leave the hotel. We were not allowed to stay due to my husband not being with us. I provided confirmation information and a military ID with his information. Brendon, who worked the desk, refused to help my transfer the room into my name. He also spoke with my husband on my phone and still refused to let my have the room. For one hour I asked him to help me, show me how to transfer the room and he continually refused. I asked for a manager and was told there was not one on site. I asked for him to call and help me with the issue. He refused. Bottom line...after speaking with another quality inn worker in another city, was told that all Brendon had to do was call my husband, confirm it was me, and for me to provide ID and could have changed the information himself in the computer. This hotel charged me for the room. And they continue to refuse to reimburse me.

We came to Hamilton for a Ramp event in October 2022. Our room at Quality Inn was extremely clean, even the base of the toilet, the corners of the room, underneath the sink, around the edges of the bed, and other spaces often overlooked. There was a small coffee pot with Folgers coffees and Twinnings teas available. The staff was helpful & very friendly. We will be staying here again!

Don't stay here. They would not allow my husband to check in after I had an emergency & was not able to be there. Yes the room was in my name so I offered to text him a pic of my ID but that wasnt good enough. The room was already paid for & was non refundable. Bad treatment in a stressful emergency situation for us. He had to sleep in the car because there were no other rooms available(small town Alabama). I know rules are rules but in some situations they could have been understanding.