漢堡的 2 星級飯店

我在a&o Hamburg Hauptbanhof的單人間住了三晚，總體還是很喜歡的。旅舍距離中央火車站約 8 分鐘步行路程，就在公交車站前。總的來說，還是很方便的。

從飯店很方便到達Hamburg-Nettelnburg，僅有400m距離。包括Lola Bergedorf、Fusse & Meer和St. Petri und Pauli都在短距離內，入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點，包括Reitbrookmühle、Bäckerbreitergang和Evangel. Rentamt Billetal，旅客可以將行程安排的更加緊湊。旅客可以在閒暇時間去飯店的休閒區，提升健康幸福感。

Stayed in a single room, then switched to a 6 man dorm on the final night as it was Sunday and was expecting it to be very quiet. The single rooms are spartan and there is not even a chair, just some little stuffed stool. The issue in Hamburg is that accomdation is expensive in the city. For the same money, you could stay at a very nice 3 star hotel in many European cities! The 6 man dorm seemed quiet and ok, and then I noticed the issues. There were beer stains on the floor that acted as adhesive for my shoes. Crumbs and discarded sweet rappers in and around the bed. I had the room to myself so didn't complain. Settled for a decent night's rest. That's when someone came in at midnight (Sunday) and loudly stomped around, turning on all of the lights. They then took a shower and took their merry time settling into bed... For the price the rooms are not up to scratch. However, there aren't many ”cheaper” alternatives in Hamburg and the hostel (that charges hotel prices) know this. The check-in service was tedious and there's a queue at check in time. When I switched rooms to the 6 man dorm I said I wanted an early checkin to the that room if possible, and on the quiet side of the building (non motorway). They said no problem. Then, when I went to the room, it was of course on the noisy side. Went back and had to wait a couple hours longer before I could access the quieter room that I had asked for. The customer service is not great. They'll ask for your booking number even after you tell them your name. I did not feel like digging around for the number so I said my name and they searched for it (much to their distain probably).

Very unflexible service regarding a unintentional double booking for the same day. Strict no instead of suggesting options. Will be my only stay at this hotel, doesn’t live up to other Ibis servicelvl

Unser Aufenthalt war sehr angenehm. Das Personl ist sehr nett und stand für alle Fragen rund um die Uhr zur Verfügung. Beim Frühstück war alles vorhanden, was man sich vorstellt und war auch gut. Das Zimmer war sauber - sehr angenehmen war, dass uns zur Wahl gestellt wurde, ob das Reinigungspersonal während unserem Aufenthalt das Zimmer betrifft oder nicht (aufgrund der Pandemie).

hello I am writing to complain the service of this hotel. I arrived in Hamburg airport at 11 PM 7th April, and I made mistake by taking taxi to the IBIS budget Hamburg city (IBHC) while the hotel my assistant had actually booked was IBIS Hamburg airport (IHA). I didn’t realize I made a mistake until the moment I stood in frond of the reception of IBHC. Because I was very late, almost 1AM in the morning of 8th, so I asked the reception guy to help me communicate with IHA, asking for cancelling the IHA reservation and booking IBHC instead, for the sake of 9 hours exhausting travel. He was very nice to do so. Unfortunately, the reception of IHA ruthlessly refused to cancel my reservation, and I had to take taxi back to airport where the IHA is located. What I really didn’t understand was, why 2 IBIS hotels under the same management in the same city could not simply transfer my reservation and I don’t mind to pay the price difference or extra, as I explicitly told the IBHC reception. In fact, I had paid more to IHA than in IBHC that night if I was allowed to be transferred. IBIS was not taken advantage by me. If we think about that German, as a catholic people, refused a exhausted guy who had travelled for 9 hours and was willing to pay any difference, simply because he booked the hotel, I would say I am really disappointed. Such thing would never happen in Shanghai, where people typically don’t have religion. Best wishes, Godwin

Zum Preis ist das Hotel ganz okay. Das beste ist die Lage: etwa 5 Minuten zur S-Bahn und zur U-Bahn, etwa 100 m zu dem Supermarkt, der Drogerie, dem Apotheker und ganz viele Restaurants (z.B. vietnamesisches, persisches, libanesisches, türkisches) Aber bestimmt ist das Hotel nicht perfekt. Der Schreibtisch im Zimmer ist winzig und es fehlt ein Stuhl. Es gibt nur zwei Polsterhocker. So unbequem! Es gibt keinen Eisenbügel, Kaffeemacher oder Wasserkocher. Abends ist das Esszimmer bzw. Gemeinschaftraum geschlossen. Also keinen Platz für eine Besprechung oder außerhalb dem Zimmer zu arbeiten. Aber wenn man vorhat, im Zimmer nur zu schlafen und baden, dann geht es ganz gut.

The 24-hour reception was welcome, as we arrived at 11pm after a very long day travelling from the UK. The staff were all great: polite, helpful, cheerful. Nothing was too much for them. Because of the Queen's death, our flight was cancelled on 14 September. We had paid for three nights but because of that, we only had two nights in Hamburg. The hotel made up for it by giving us a free breakfast each day. That was such a kind gesture. The price was good, budget, I guess. The room was clean and big enough. The lift is quirky - small and slow, but no problem. Breakfast was good, though it's a bigger hotel than you would think from the outside and the breakfast rooms were a little overcrowded at times. The location is good. Just across the road and just around the corner from the railway station. I would recommend this hotel

主要是離兒子宿舍近，——沒有冰箱、沒有筆、沒有茶包……。價格在這裏，內飾很簡單，也沒啥挑的了。位置很方便，5分鐘內地鐵站、麵包店、多家超市……地毯是舊的，污漬斑斑，不知為啥，牀單看着挺白，睡上去卻有尿騷味。好在服務還可以，前台挺客氣的

非常不錯！附近山坡教堂很有感覺！