Greater Timber Ridge Church附近住宿

我們是週五9/2/22到的,前台接待還好,不太友好,我們進房間了地毯舊有污漬,茶几壞了粘在一起,電話沒有按鈕可以打到書桌,製冰機壞了。我們報了電話,要求更換。我會說牀很舒服。星期天我又要求更換電話,有人告訴我會有人去接。星期一晚上房間裏有螞蟻。星期二我要求更大聲地更換電話,當我們外出時,他們正在噴螞蟻。星期二下午,我們什麼也沒做。我們要求和不在那裏的經理談談。他們把我們放在大廳後面的另一個房間裏。那個房間裏有一個工作電話,舊的污跡斑斑的地毯和沙發。牀很硬。前台接待說她會告訴經理,讓他們給我們打電話,我們還沒有收到任何人的來電。對於179.00一晚你期望的更多。我們是溫德姆的老闆,我們期望的更好。還有,別忘了那破邊門。酒店意識到了。有的人整天整夜進出某些房間。揹包的人在門邊閒逛。跑得離這個地方很遠

Stayed there this past weekend (7/27-29/2023). Im a musician and performed at the Boot Barn which is a music venue within walking distance from the hotel. Played with former members of Kansas, Journey and Lynyrd Skynyrd. Voices of Rock Radio. Performed 7/28/2023. After getting done playing. I walked back to the hotel. I was carrying two bass guitars, and hanging shirt, a bag of wet clothes and a musical pedal board. My hands were full when I got to my room. I set my pedalboard down to fetch my room key. Unlocked the door and went inside. After about an hour I realized I hadn't brought my pedalboard into the room. A pedalboard is an assortment of various effects pedal that help me create different sounds for different songs. Mine was roughly worth about $1600-1800. Went back out to the hallway and my pedalboard was gone. I panicked. I rechecked my room and not finding it there went to the front desk. This was about 10:30pm. A young lady was behind the front desk. Her name was Pagent. I asked if anyone had turned in anything lately and describe what I was looking for. She said they had not. I went directly to the club to make sure I hadnt left it there. I was fairly certain I had brought back to the hotel. It wasnt at the music venue. I actually saw my band bands still at the venue and they hadnt seen it either. At this point I was freaking out. I had another performance the following weekend in Chicago and the thought of having to replace everything as well as the financial hit to do so was not a good feeling. In talking with Pagent we came to the conclusion there wasnt much to do and I should try and get some sleep as at this point it was roughly 3am. I decided to get up early as to hang out in the lobby and see if I saw anyone trying to leave the hotel with it. I new Pagent got off work at 7am. Anyway, I walked down into the lobby and was blown away. During the night Pagent had printed up flyers and posted them on all the floors explaining the lose of the equipment and asking for help in finding it. Also, she had someone walk all the floors and the perimeter of the hotel looking for it. As if that werent enough she repositioned the security cameras at the exits and entrance to better view anyone leaving. I was floored. This young woman really went above and beyond to try to get my item back. Pagent got off work at 7am. I thanked her for her help and gave her a hug. About an hour later the keyboardist came downstairs to have breakfast. I asked if he had heard about my pedal board going missing and he said ”Oh, I have it my room”. My jaw hit the floor. Apparently his room was across the hall from mine. He however thought my room was the guitarists and that the equipment belonged to him and that he would return it to him when the flew to the airport the next day. He even texted him. The guitarist never saw the text and the keyboardist had no idea I was missing it. Kind of the perfect storm. Anyw

OH the staff!!! I love them! I fell bad for the front lady working because their fire alarm was going off due to a sprinkler or something busting and they were doing their best to accommodate all of us. The girl at the front was on the phone with what I over heard her boss, it was about 11:45am and she checked me in the night before around 11pm. She was helping apologizing and talking all at the same time with a smile on her face. I'm not sure how she was so warming when she was going threw this yes MESS! I was behind a lady who was rude to her as she was trying to take care of what seemed like a billion things at one time. She kept apologizing and this lady said your so rude you could at least have the audacity to apologize that's all I wanted. At that point her face went to a omg kind of thing and she kindly replied ma'am I am sorry and we are trying very hard to get this taken care of. How can I assist you or may I take your information so that when everything calms down we can adjust your rate and again I am so sorry for the inconvenience this is causing you. The rude lady said maybe I should just call corporate instead. This girl was like if that is what you would like I can get the number for you if needed. This apparently made the lady mad and she goes off on this poor girl. OMG this girl looks and says this. I am so sorry that the fire sprinkler froze and busted but I am more then happy to refund you for last night and I will cancel the rest of your stay so you can check out by 12pm as a courtesy late check out and I hope you have a blessed day. The lady's mouth dropped and she said she didn't want to check out she just wanted an apology... The thing this front desk associate was doing from the get go. I started laughing because her comments were professional and polite and she got the best of someone who was going threw the same issue at her house and didn't understand that hotel's have water pipes to that can freeze! This is why the hotel was packed because pretty much everyone that was checked in here was because their pipes had frozen or busted!! The whole point of this review is that the front desk lady stayed calm and apolgized profusely to every single guest that she came encountered with including me and my wife. Thank you to people like her who still have common curtsey and true hospitality. She handled herself and the guest like a decant human being and made sure to take care of us!! Thank you again for the great stay and Kattie keep up the good work and doing what you do!

good service, people have been very helpful and caring