Really bad experience when I stay at Exedra Cave. There was an unpleasant incident, so after 1 hour of entering the room, I found my room was very cold, apparently the room heater was broken. I called reception and was told to wait. After waiting 1 hour no one came, I went to the lobby to complain, was asked to wait again. Half an hour later still no one came, I went to the lobby and waited 40 minutes, while the children and wife were already cold, especially since the hotel didn't have blankets, only sheets. After 40 minutes in the lobby and seeing that the 4 heaters that the engineering staff had brought were not my quota, I was angry, the answer was just ”there's nothing we can do except wait”. While still angry, I just went to my room, unpacked clothes that could be used as blankets. Finally, after an hour, a portable heater was sent to the room. So in total I waited almost 4 hours. It's called a portable heater, it definitely takes time to heat up, so in the end we just had to sleep. After 8 hours the room temperature becomes a comfortable normal. Well, it turns out there were 2 other tour participants' rooms that were very positive thinking because the rooms were cold but didn't complain, so they wore 2 sets of jackets while sleeping because they thought it was a cave hotel feature so they slept in a natural atmosphere. The hotel can actually be said to have a good landscape, but it is less effective for older people and those with children because the location of one room to another is quite far and requires stairs. The lobby is located on the top floor while the restaurant is located on the bottom floor, so if you have breakfast or dinner it's quite a long way up and down. Arriving at the hotel, our luggage was dropped off by the hotel staff, immediately asked for dinner. The menu is rice, chicken, potatoes, vegetables, tomatoes, fried rice, fish, cheese, salad, various cakes, pudding. After dinner, we were taken to our room by the staff, it turned out our room was close to the lobby so we had to climb 4 floors using stairs. Arriving at the room, go into the room, the sleeping area is quite narrow because it only fits one mattress then the TV, the bathroom area is quite spacious combined with a cupboard and minibar. There is a shower sink and closet. The amenities are quite complete. You could say I was unlucky because I got a room with a narrow bedroom, the other room was more proportional (looked spacious). Because it's a cave hotel, the layout of one bedroom to another is of course different. At the Exedra Cave hotel we stayed 2 days. Our room also had a balcony (which of course I didn't use because it was so cold). There are no swimming pool and gym facilities. There is only a lobby and restaurant. Breakfast includes bread, crackers, cereal, nuts, honey, fruit, cake, pudding, salad, cold cut, cheese, boiled eggs, sausages, minced chicken, porridge, boiled Lombok, potatoes, bread
訪訪客用戶There is a reason why this place is ”adults only” because its not safe for children let alone adults. Yes the staff was very pleasant like most of the folks in Turkey.. but when we left our room for 2 hours we were robbed. Their staff stole all of the cash in our bags. We asked the owners what could have happened and they blamed us for not using the safe. Fine, that's our fault, but use your own judgement. Honestly stay at the museum hotel or somewhere in goreme it's significantly nicer. We tried to do the local hotel thing and clearly it did not work out for us. Would not recommend to a friend. And if you have any physical difficulties don't book- you will need to walk down a steep muddy unpaved slope to even reach this place. Great views but don't be fooled these people are thieves.
This cave hotel has less than ten rooms, everything is inside a court and you feel like in an old fortress. The location is outside the center, but not far away from the few restaurants and shops of the village. The room is amazing, but we were literally in a cave, without windows in the room, someone could feel oppressed. We had the breakfast on the roof terrace, there was no buffet, but the waiters brought us a little bit of everything. Excellent cappuccino. The staff was very kind and friendly, even if there was only a person speaking English, (my favorite staff member was a fluffy kitten that I named Honey).
Highly recommended first class hotel and staff! While on holiday in Türkiye my plans had to change. A last minute booking I received an amazing room and service. The manager, Ms Cakir and her staff handled everything including booking all the local tours including the hard to get balloon tour. All the tours were amazing with excellent tour guides. The facilities and rooms are exceptionally clean! The restaurant (breakfast included) also provided outstanding service and food quality. I couldn’t have had a better time if I had planned it months in advance instead of the same day arrival from Istanbul. Thank you for amazing holiday in Cappadocia!
FFilippo ATanto per cominciare nessuno in questa struttura o quasi parla inglese ed è estremamente complicato comunicare. La stanza non rispecchiava la mia prenotazione: - si sentiva il rumore delle altre stanze - non girava aria nella stanza tanto che mi sono svegliato in mezzo alla notte tutto sudato senza riuscire a dormire - un solo rotolo di carta igienica - bagno sporco - lavandino improponibile con lavello rotto - ventola del bagno non funzionante e piena di polvere - box doccia senza porta con acqua che ovviamente finisce in giro per tutto il bagno Dopo numerose lamentele in reception siamo finalmente riusciti a parlare tramite google translate con il capo il quale ci ha tranquillizzati che il giorno successivo ci avrebbe fatto trovare la stanza pulita. Non solo il giorno successivo la stanza non era stata sistemata, ma non funzionava nemmeno l’acqua calda! All’ennesima lamentela, con la struttura vuota, invece di aiutarci, il capo ha pensato bene di chiamare la polizia e di farci perdere la serata intera e anche la mattinata successiva a rilasciare dichiarazioni con le forze dell’ordine. Io rimango basito di come sulla vostra piattaforma di prenotazione, con cui mi sono sempre trovato molto bene, si possano trovare posti del genere, con personale maleducato e soprattutto con pochissima attenzione al cliente.