伯恩矛斯設有健身房的飯店

我以前住過這裏,因爲我喜歡這個地方。我打電話要求一個遠離馬路的房間,但被放在了A35不斷的噪音旁邊的12號房間。花了很多錢讓我休息後,我本來會期待我的請求得到尊重。令人失望。

Upon checking in was told breakfast is till 10 am Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all. Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced.

Only just found this hotel and love it. Good atmosphere all round, air con and great bar/restaurant. Will always stay here when in the area

暖氣不工作,晚上10點後沒有工作人員幫忙,如果你通過***********或trip.com預訂,他們收取12英鎊的停車場費用。位置是最好的部分。

A very easy stay at Durley Dean, myself, my three daughters and the two dogs all shared a family room. The family room had a very comfortable double bed and a set of bunk bed.