卡爾加里設有健身房的飯店

I am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel. . I am writing to complain  the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge. Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone.  So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line. So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction. I am very concerned how your service match up with your high level of fees.

飯店距離卡加利機場僅15分鐘車程。我選擇這家酒店是因為它比市中心便宜，而且我非常滿意。 如果您想要一家外觀漂亮、景色宜人的飯店，可能會有些失望，但房間乾淨整潔，免費停車，還有帶滑水道的室內游泳池，都非常棒。我特別推薦給有小孩的家庭！ ^^ 這家飯店性價比真的很高！

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the ****** was great - including the restaurant.

The hotel itself was great and the staff was amazing and very helpful:) we just ended up there when there was a soccer tournament happening so it was absolutely crazy and in the pool there was some king of a mess that didn’t end up getting cleaned up even after telling staff about it

我和扶輪社員來到卡爾加里參加2025年扶輪國際會議。入住愉快。服務非常好。房間每天都打掃,很高興回到整潔的乾淨房間。咖啡和茶每天都補充,很棒。我會強烈推薦給朋友和家人,酒店離機場好近,提供班車服務到機場方便。我喜歡大堂展示,準備從2025年7月1日起,爲2015年卡爾加里踩踏舞做好準備,爲期十天。

非常棒的體驗。飯店不僅提供優質的服務，如果可以的話，還會滿足您的額外要求。我真的很喜歡他們的商務房、休息室和餐廳選擇。加上免費的機場接送接駁車服務，讓旅行變得非常方便。我真的很欣賞前台的行為、耐心以及支持和幫助客戶的意願。

酒店很新，新裝修過 洗護用品還可以 值得推薦 衹是空調不好操作 早上想用咖啡機弄個咖啡，打開裝水的後面 滿滿是灰塵 這個是不是應該被好好改變 衞生：衞生細節不好，特別咖啡機衞生 就是沒有打掃過，全是灰 設施：新 環境：好 服務：性價比高

Food was great but in the room we could hear voices from the next room which is too close…

Hotel is spacious and clean! Come here with my family and we all were impressed with the comfort of the bed including the cleanliness

這家汽車旅館不是大學城裡的Econo Lodge & Suites。我們之前也住過那家，比這家（Econo Lodge Motel Village）好得多。 房間很小，浴室裡有一股難聞的氣味。氣味來自浴簾，浴簾會接觸到浴缸的水。洗澡的時候，水流得很慢，所以你的腳會泡在水里，連帶著那塊散發著異味的浴簾一起泡著。而且，浴缸的位置很奇怪，比地面高很多，所以進去的時候要非常小心。在我們入住期間，晚上有很多蟲子飛進了房間（蚊子、蒼蠅）。嗡嗡的蟲鳴聲讓我們無法入睡，所以我們每次都得先打死它們才能繼續睡覺。我們的房卡也有問題，換了好幾次，每次都要刷好幾次才能解鎖。我覺得是卡扣鬆了，需要找到合適的角度才能打開，當你手裡拿著東西的時候，這很麻煩。我推薦這家後面的另一家Econo Lodge。這裡的員工非常友好。早餐提供咖啡和茶，但沒有蓋子。麵包和果汁是用一次性杯子裝的（不過你也可以直接用咖啡杯）。還有鬆餅。如果你有食物過敏，我建議你自備食物。這家汽車旅館的價格和另一家經濟型旅館一樣。我們盡量避免整個旅程都住在同一個地方，以防我們不喜歡房間，但最後我們後悔沒有預訂另一家經濟型旅館。