格威內特縣Alexander Park附近住宿

環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！環境特別好，位置優越，是很推薦的的住所！

I want to start by saying that I have great respect for the Marriott brand. The reason for this complaint is that I experienced one of the worst and fastest stays in a hotel room in my life. My wife and I reserved a room at the Residence Inn in Duluth GA. As it was our wedding anniversary, we had high hopes and expectations for a hotel under the Marriott umbrella. We arrived late due to flight delays but kept in contact with the hotel personnel. When we got there the staff person assured us that we were given a room upgrade. However, the room was completely unacceptable and in an uninhabitable condition. As soon as we walked in the room, there were noticeable stains on the couch, black soot like dust on and around the vent in the sitting area and a strong moldy / musky odor. We went into the bedroom next and noticed that the pillows were dirty along with the sheets; the walls were stained with unknown substances; there was a noticeable dip in the floor by the tv; there were lamps on plugged in that did not work; the restroom had soap and toothpaste stains visible under the hand towels on a glass shelf; the toilet paper holder was hanging off the screws from the wall; the tub has mold rings around the top of the tub, faucet and drain; the tub floor appear to have dirt on it and we did not feel safe or comfortable with the sanitation of the room. Also, whatever the smell was triggered my asthma so we checked out urgently and found a room through another hotel chain. When we informed the front desk personnel of our concerns, he was very understanding and refunded us for the entire reservation. He told us that the hotel completed renovations for one side of the compound, but did not on the side that we were booked for. He mentioned that some of the rooms are really bad but he wasn’t sure which ones exactly. I am extremely disappointed in the accommodation and the fact that a reputable organization such as Marriott’s standards were so disappointingly low. Attached are some of the pics…

我和兒子在亞特蘭大探親度假時入住這家酒店。從我走進門的那一刻起,我受到了非常友好的工作人員Sandy的歡迎,她對我們如此熱情的歡迎,讓我們有賓至如歸的感覺。她幫不了我們足夠的忙,在機場附近的另一家酒店的第一晚,體驗非常糟糕,這是一次如此不同的體驗。我們最終總共住了5晚,我強烈推薦這家酒店。房間很可愛,乾淨,很舒服。早餐也很可愛,位置很好找。感謝Sandy和所有工作人員,你真的讓我們的訪問難忘。⭐️⭐️⭐️⭐️⭐️⭐️

Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.

我的房間很乾淨,位置很好,工作人員很友好。我強烈推薦這個

I recently had an outstanding experience with Wayne, at the Atlanta Marriott Peachtree Corners, that truly exceeded my expectations. Wayne not only resolved my issue promptly but also followed up to ensure everything was as we discussed. Thanks to his immediate response, I was able to get the issue (which was my mistake) fixed, and my company’s concerns were extinguished. Wayne provided excellent customer service and professionalism, along with treating me with compassion and concern in my panic state. I am incredibly grateful for the exceptional service I received from Wayne and will be recommending Marriott – specifically the Atlanta Marriott at Peachtree Corners - to colleagues, family, and friends.