So I arrived at the hotel at approximately 11:30pm on New Year's Eve 2022 and when I walked in, no one was at the front desk. There was a sign out saying, ”Back in 10 Minutes”. I figured I would go try to find some Champaign. Walking back to my car, I saw the hotel employee that was supposed to be at the front desk walking around in the parking lot talking on her cell phone - she was wearing a pair of jeans and a tee shirt, so I had no idea that she was a hotel employee. I got back to the hotel at approximately 1215pm (couldn't find any Champaign btw) and I went back in to check in. The girl (still wearing jeans and a tee shirt, not a uniform of any sort, not even a name tag, comes walking out of the little side office and I said that I was there to check in. Without saying anything to me and looking at me like I was bothering her, sits down at her computer. She begins the process of checking me in and I am standing there with my arms full of my things and she said that there would be a $100.00 deposit. I said oh? I booked this room online and they didn't mention anything - I thought I had taken care of everything. Sir, its 100 dollars if you want to stay here. I said okay fine throw it the card on file. No response. She's looking at her cpu - no facial expression, still isn't saying anything. I asked if it was okay if I place my things on the counter and she said sure. So I am still waiting and I say my dear, how long is this going to take, I'm ready to get into my room. She looks at me and says, ”this is going to take as long as I want it to”. ”Excuse me?”, I said, ”Are you okay?” I added. She said, ”I'm fine, are you okay?”. No I am ready to check into my room and I don't understand what I did to cause you to be so rude. I came here to check in at 11:30pm and you were out in the parking lot talking on your cell phone. May I get your name (her name is Keisha btw, but I didn't find that out until later) and your supervisor's name? She said I am not going to give you any names and you can just call this number 828-831-1616. So I am trying to write the phone number down on a piece of paper (she refused to give me anything to write on) and I asked her to repeat the number. She said, ”are you slow or something?”. This is all hilarious to me now, but at the time, I was speechless. It gets much better though. I am trying to put the number into my phone (I suffered a catastrophic injury to my left eye while on active duty, so I have to hold things close to my face to see letters, numbers, etc), and she says, ”Are you recording me? Don't you record me - I'll rip your #$@#ing phone right outta your hand”. I said, ”are you threatening me?”. She said, ”Get out. I do what I want here”. I said, ”I see that! So you're not going to check me in?”. She said, ”Nope”. I said, ”Well then I need you to print something that shows I don't owe you anything.”. She said, ”I am not doing anything for you”. So I left! I drove right down the street and got a room
