吉爾福德莊園飯店及Spa

Nice hotel for relaxing. There is swimming pool and. Lovely view

My fourth time lovely place Guildford is amazing

Service was good. just some loud banging during the evening 

The doors are heavy and the steps are slippery under raining conditions. Also the network is very bad

Business stay great

Room falling apart changing rooms filthy

The hotel is filthy, the shower cubicles are tiny in the bedrooms, no hot water in the bath... we changed rooms only to find the room was again dirty and to be honest we'd had enough. We booked 2 massages, there was no one in the spa on arrival, We were collected late for our treatments, alot of stalling, we paid for 50 minutes but we was lucky if we got 30 minutes. The massage was awful. Left me in more pain than i started with. We ended up givibg up and leaving the gotel within 3 hours of checking in.

I booked this hotel as it had a hot tub and pool. I arrived really looking forward to soaking away my aches and pains. It closed as I arrived at 8pm. I checked the details here and no mention of early closing. My room turned out to have no towels. I found out after already getting undressed for a shower. So after getting redressed I popped downstairs to be asked what was wrong by a staff member. I explained and was asked “did you check in today”. Today I said. Off he goes and comes back asking one towel or two. At no point was any apology made. I felt that I had disyurbed his evening by asking! My room then turned out to not have a thermostat on the shower, so I had a shower that varied between scalding and ice cold. Finally I got to look out of my window at the pool and spa, having the perfect view of the facilities that I couldn’t use. To really finish my evening off the pool pumps and heating were just outside my window. I was kept awake by the noise, which at times could be felt through the bed. I had to turn the main lights out as one was flashing too. Great. Poor bloke on reception seemed to be doing everything including running the bar! Needs more staff! No sleep No pool.

Room was smelly and a bit grubby. Same with communal areas, needed a bit of a clean. Would be nice to have a few more towels and to have the tea, coffee and milk replenished. Food was okay and good range of drinks. Pool and gym area was great. Never any staff there though so would recommend to bring own dressing gowns and towels. Could do with better lit up signage outside for night time arrivals.