卡努安文華東方飯店(Mandarin Oriental, Canouan)

Our congratulations to Resort Manager Alexandre Ribola for overseeing the incredible staff at this island paradise. On our first night we enjoyed a sumptuous dinner cooked by a private chef in our villa. Our butler Iola started pampering us right away and didn't stop all week long. She is absolutely made for this job - friendly, efficient, precise in everything she handles - she is a gem. When we could tear ourselves away from our incredible private poolside view, we ventured around the island. So pristine were the beaches we found - untouched and gorgeous. Shell beach is a charming spot for lunch and a nice walk. Even if you are not a golfer, you must venture to the course - the views are amazing. The spa is awesome!!! Supreme relaxations as you are massaged and pampered as the waves are crashing right outside - it is divine. My thanks to Warni for some of the best massages and facial that I have ever had. While we ate in the villa several nights we also ventured to L'ance Guyac where we had a leisurely and delicious lobster dinner. Also went to Soho House which is highly recommended. One night we ventured out to a local restaurant and it was quite fun! Hotel car is always available to take you anywhere you want to go. By weeks end I was more relaxed than I have been in years and sadly had to leave our lovely oasis. The Mandarin has done an outstanding job with this property. If you have an opportunity to visit - do so without hesitating.

Estive na última semana de julho e a ocupação era bem baixa. O hotel dispõe de 26 apartamentos e só tive contato com funcionários. Tinha a sensação de que somente minha família estava no hotel. A vista do hotel é lindíssima e o serviço perfeito. Um mordomo que ficava à disposição de nossa família. Mantínhamos contato com ele via whatsup e ele nos auxiliava. Nosso quarto era enorme, com living e closet. A academia é ótima e há um campo de golfe. A propriedade é enorme. É possível ter vista simultânea para o Mar do Caribe e o Oceano Atlântico.

We travelled by plane from St Vincent and was greeted by staff at the airport with refreshments and taken to the hotel. This hotel is what you call luxury! Absolutely amazing rooms. As it was my birthday we were upgraded to a 2 bedroom suite. The butler was good but sometimes hard to get hold of but that wasn’t really an issue for me. Once arrived we had coconuts with our names engraved which was such a thoughtful touch! We joined the mandarin club so got breakfast included which was really handy! The pool was immaculate as was the beach. I would say for me personally I wouldn’t stay for longer than 3 days unless with a partner as there’s not much to do but as we were there for carnival, our duration of time was perfect. The rooms were beautiful and finished to a high standard with marble everywhere. The shower was incredible and I wanted to live in there! The mirror tv was also a lovely touch. We also received complimentary champagne and snacks on arrival. Food is pricey but was expected, also it was hard to get around the island and once anyone knew which hotel we were staying at, they upped the price. I would recommend going to town or The dock to look for cheaper prices for excursions as the hotel prices were extremely expensive. Everything in the room was complimentary including all snacks and drinks Would definitely come back when visiting st Vincent again. Even if it’s for 1 night Also check out the little turtle hut, if not there’s turtles everywhere on the island anyway Check out my travel TikTok Jaylovestravel for more travel tips and info

Notre pire expérience. Les tarifs sont proprement hallucinants au regard du service proposé. Il est évident que le sentiment exprimé est en rapport avec les attentes qu'on peut avoir d'un tel établissement : habitués aux hôtels de luxe, celui-ci n'en n'a que la PRETENTION. Clou du séjour : notre "expulsion" un dimanche soir, avec les quelques autres malheureux touristes, de l'établissement, pour réceptionner un groupe d'oncologues américains mobilisant soi-disant tous les restaurants du resort. Nous avons préféré partir prématurément en priant AIR MUSTIQUE (à nos frais) de venir nous délivrer de ce pseudo paradis.

We visited to play the golf course, huge mistake- on arrival we found out that the green fee was US$500 per person. Having already got a boat trip to the island figured we should pay it - assuming it must include rental of all equipment… oh no. $200 later we had rented clubs/buggies/shoes and had to buy balls and the rest. All of our shoes fell apart after 9 holes. With the price of the fee I expected legendary course conditions but in reality the greens were fluffy and slow, the fairway sprinklers were on all day and soaked our buggies multiple times. The fairways were waterlogged in places from overwatering so balls plugged all over the place. The tees were tired and patchy as were many of the greens. The staff were on the whole unfriendly and unhelpful from arrival to departure. The only saving graces of the day were the spectacular surroundings we enjoyed and the pro Adam… who was helpful and actually made the effort, including getting us beer and lunch on the back nine.

We just got back, May trip which is shoulder season in the Caribbean.. Of the 3 beaches 2 were inudated with smelly seawood, the third Shell beach had so much seabed growth it was ridiculous. The hotel was empty , we shared breakfast with a british couple in the dining room two mornings. The management staff was brought in so not warm or charming, the island staff was as always lovely., Except for the female butler Iolia,she was tightly scripted and quoted rules throughout ,overbearing without a speck of natural warm or charm..The hotel decor is British Colonial which can be lovely but not in this instance total overdone kitsch at a high level suffocating in its newness and intensity..,It was supposed to be Sandy Lane 2, without the historical charm.. A usual Dinner $300 plus, a usual lunch $200 plus, would have been fine if the environment wasn't so creepy..I said I wanted to do shopping at the yacht basin, I was told $70 round trip, fine but there are no shops all have left empty spaces, theres a small grocery mart, the recommended restaurant empty and deserted.we just drove back $70 poorer..1 small sail in the basin.I mentioned we would likely want more than the 2 beers in the suite 8 were sent we never touched, we asked they be credited, nope, I thought we'll give them away but to who?In conclusion we chartered a private plane to get the hell out, no refund would be given we were told on leaving early..It was worth it to get away..Stayed at many Mandarin Orientals, finally decided to join their club a couple of years ago..This Mandarin Oriental does not exemplify the rest.. thank god..

We have to give this a mixed review due to the discrepancies in service levels. The food and service in the restaurants including shell beach are five star. Thank you to the food and beverage manager and the wonderful chefs. Jennifer and her team at breakfast are amazing. Asianne is wonderful for Asian food at dinner and tides is a beautiful setting. The lunch at shell beach is wonderful. Although a little far away l’ance guyac is also worth going to for lunch/sunset and try out shannigans at the yacht club for a different setting. Our only annoyance was the weekly schedule of dining options. People really want one high end restaurant open daily for dinner... some nights it was only the cafe or the pool area whereas we would prefer more nights of tides/shell beach/Asianne. As for the bedrooms they are huge and well designed. The golf course is good fun… back 9 has amazing views … just needs some TLC. It would be good to get some canouan branded golf clothing in the shop as it was sp****. We didn’t quite realise the seamoss problem at both MO main beach and shell beach…particularly didn't like the daily tractor picking up the sea**** while trying to relax and the sea**** stopped you from wanting to swim at both beaches. Also note you are quite exposed at the main MO beach where the swell is strong along with significant wave height. I wouldn’t allow kids to swim in the sea. Snorkelling and swimming was harder than we had expected. The treatments in the spa are great. Just a pity there is no main spa reception/relaxation area… when you arrive you are taken straight into the treatment room. Our problems: -beach service (no real service of drinks on godahl /main MO beach… you have to search for a person rather than the other way round); no use of flags on loungers to ask for service and no service of small fruit kebabs or little treats as you are offered during the day at other five star hotels -ac in bedrooms was a nightmare… the iPad didn’t relate to climate control and the room was either freezing or far too hot -housekeeping service was poor… coffee stained dressing robe placed back up in room instead of replacement /no extra touches as per other guests reviews/no amenities like shower gel /bubble bath beside the bath- all attached to the wall in the shower! -boutique shop could offer more local souvenirs/MO canouan branded T-shirts/bags/toiletry bag… gifts to take home -overwater spa rooms: please don’t bother. 50/50 chance of getting to use them due to the wave height and the actual villas move with the waves. Completely impractical. Stick to the hillside ones. Would we go back: probably as food and rooms/location are beautiful. Would I fly from London to go just to this hotel- No. It would need to be a multi destination trip within the grenadines or neighbouring Caribbean islands. The hotel has great potential but needs to increase its service offering to what is expected of 5star hotel.

This is far and away the most beautiful resort we have ever visited. The rooms are beyond spectacular and the views are sublime. It is very remote so you do have to get on well with your companion! Every one of the staff are there to make your stay perfect and nothing is too much trouble. All you have to do is message your Concierge and the job is done! Food at breakfast and lunch was excellent and we ate a couple of times at the Lagoon Cafe in the evening, which was also very good (if empty) This is a stunning location and perfect if you need to just “flop”. Stand out Staff wise were Gideon, who gave us a fantastic tour of the island and our two delightful Concierges….Iola and Kia. Highly recommend ,

We have just spent a blissful 10 nights at this spectacular hotel. The staff look after you so well and are a pleasure to be around. So helpful and always smiling. Nothing is too much trouble. The hotel is a footprint of the wonderful Sandy Lane in Barbados, also one of our favourite hotels. Same decor and furnishings . The food in all the restaurants was outstanding with lovely fresh tropical foods from the Island. I’ve never felt so well looked after and relaxed from a holiday. The hotel and Island was quiet as it was November time but I understand festive holidays and Easter are very busy but we actually enjoyed the peacefulness. We will definitely return to this very special Island and Hotel.